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Sr. End User Support Specialist Billerica, MA

Phantom Staffing
Billerica, MA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

About the job Sr. End User Support Specialist Billerica, MA

Requirements :

  • 7 years experience supporting / administering desktop / mobile operating systems and enterprise user accounts
  • Associates Degree in a technology related field or equivalent experience or A certified or similar
  • Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
  • Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook) / Office Suite, Active Directory, SCCM, Microsoft Edge / IE, Single Sign On, MFA, troubleshooting group policy
  • Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
  • Excellent written and verb

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