What are the responsibilities and job description for the Technical Support Representative I position at Phantom Staffing?
About the job Technical Support Representative I
Job Summary
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.
Essential Functions
- Provide tier I technical support functions including, but not limited to :
- Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and / or Fax on a daily basis
- Follow up to inquiries, and ensures satisfactory customer resolution
- Follow departmental processes and procedures
- Accurate entry of customer reported complaint details into claim tracking system
- Occasional on-call phone support for evening and weekend emergencies
- Participate in internal process documentation creation and verification
- Performs departmental receiving / shipping as required
- Stays current with system Information, changes and updates
- Research required information using available resources
Required / Preferred Education and Experience
Knowledge, Skills and Abilities
