Position : Director of Patient Services Location : Jeffersonville, IN
Job Id : 490 # of Openings : 0
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and / or @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note :
- PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @pharmacord.com or @echo.newtownsoftware.com email address, or through our scheduling platform, Calendly.
- We will never request your bank account information at any stage of the hiring process.
- We will never send a check (electronic or physical) to purchase home office equipment.
If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com
At PharmaCord, we look for unique talent and skills, and above all else, compassion. Our employees are enthusiastic team members who love what they do and come to work every day ready to jump in and roll up their sleeves. Employees here take initiative, take pride in their work and accomplishments, and are trusted to work independently while being team players known for sharing ideas, support, and resources.
The Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of PharmaCord service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).
In this highly visible leadership role, you'll have the unique opportunity to lead teams ranging of up to 170 team members including multiple layers of management to serve our pharmaceutical / biotech clients by developing and delivering innovative patient services. As a strategic partner to our clients you will manage and evolve patient service programs that provide value for our clients, patients and healthcare practitioners. PharmaCord is known for having strong leadership, operational excellence, offering significant advancement opportunities to our employees by exposing employees to all aspects of PharmaCord's business with the chance to be a key member in our continued growth.
A typical day in the life of a Director of Patient Services will include the following :
Responsibilities include, but are not limited to the following :
Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.Work with internal PharmaCord team and prospective clients to develop solutions addressing product / program unmet needs, demonstrating value for eachLead research around the product(s), competitors and current offerings (if existing product)Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance - the solution should identify value for all client stakeholders (external and internal)Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutionsActively participate in meetings with prospective clientsCollaborate with Operations, Pharmacy and other internal stakeholders to develop solutions and meaningful service levels (KPIs / SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providersActively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord's transition guaranteeMonitor client portfolio for assurance that PharmaCord's solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service maturesEvaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and valueMaintaining an onsite presence to serve client and associated team as needed to effectively manage account, develop relationships, and lead associated projectsTraining and developing internal staff as needed, serving as an active leader and mentor to immediate team and other associates at PharmaCord; ensure team staffing and training needs are met at all timesResponsibility of 1 - 6 clients with teams of 150 - 175 FTEs including multiple levels of management with a mix of Associate Directors, Program Managers and SupervisorsWhat we are looking for :
The candidate must possess the following personal attributes / experience :
Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable resultsPassion for taking on complex product solutions with multi-faceted competitive industry landscapeAbility to effectively collaborate and influence customersAbility to drive a strategy based on competition, market dynamics and emerging technologiesShows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual winsExcellent written and oral communication skillsExcellent organization, management and execution capabilitiesAbility to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.Ability to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals.Ability to create consensus among cross-functional departments and bring closure to projects / initiativesAbility to cultivate relationships and capable of understanding and navigating complex, organizational structure.Strong leadership, coaching and people development skillsHealthcare industry experience providing or managing product service solutions, biopharma specialty product experience a plusRequirements :
Bachelors' degree in health sciences, business, public health administration or social services; masters or advanced degree preferred5 - 7 years' experience in healthcare patient services with demonstrated experience growing services through innovation and valueKnowledge of the specialty pharmaceutical and biotech marketplace and commercialization of productsExperience managing large teams of 50 including managers and supervisorsAll employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)Once you land this position, you'll get to enjoy :
Our Benefits & Perks
Company paid Short-term Disability (STD)Increased competitive 401(k) company match up to 4%Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employeesPharmaCord has not increased healthcare premiums in the past 4 yearsNEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)Wellness discounts of up to $260 per year for participation in wellness programAnnual HSA employer contributionCompany paid and voluntary Life Insurance optionsVoluntary Life, AD&D and Long-Term Disability InsurancesPaid Parental Leave of AbsenceWellness and Employee Assistance ProgramsPTO benefits, flex days and paid holidaysEmployee Referral ProgramAmbassador ProgramTuition reimbursement program up to $5,000 per yearCompetitive Compensation & Flexible Working
Competitive starting pay ratesYearly merit increasesToll reimbursement program (valued at $655.20 per year)A Career You'll Love
Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021Work for a company that values diversity and makes deliberate efforts to create in inclusive workplaceOpportunities for advancement with a company that supports personal and professional growthPharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunitiesA challenging, stimulating work environment that encourages new ideasExposure to many learning and development opportunitiesPlaying a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experienceOur new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
Salary : $260 - $5,000
