What are the responsibilities and job description for the Quality Supervisor position at PharmaCord?
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note:
- PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @pharmacord.com or @echo.newtownsoftware.com email address, or through our scheduling platform, Calendly.
- We will never request your bank account information at any stage of the hiring process.
- We will never send a check (electronic or physical) to purchase home office equipment.
If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com
When you join the team as a Quality Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
A typical day in the life of a Quality Supervisor will include the following:
The Quality Supervisor responsibilities include, but are not limited to the following:
- Daily quality operations management
- Ensures contracted Service Level Agreement adherence
- Responsible for the implementation and on-going management of quality documentation and document control.
- Proactively communicates to team daily to ensure engagement and alignment to daily quality operations and goals
- Team hiring, development and training
- Ensures staffing levels are consistent with needs
- Ensure that direct reports receive the training needed to be proficient in their roles
- Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
- Provides consistent, timely coaching and development for direct reports for a functional area
This job might be for you if:
The candidate must possess the following personal attributes:
- Exceptional leadership skills with the ability to engage and motivate the team for ongoing program results
- Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
- Accountability for results and team performance
- Ability to plan and prioritize tasks and strong attention to detail
- Ability to manage disruptive impulses and handle potentially stressful situations
- Proficient emotional intelligence (ability to recognize emotions and their effects)
- Ability to handle personal health information with confidentiality
- Commitment to honesty and integrity
- Professionalism and a strong sense of proper business and customer service etiquette
- Clear verbal and written communication skills
- Proficient computer skills
- Adaptability to change
- Personal initiative and commitment to team and organizational goals
- Ability to work effectively within a team
- A positive attitude!
Requirements:
- Bachelor’s degree strongly preferred or equivalent experience required
- Previous personnel/team management experience
- Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
- Previous experience leading customer service/quality teams is a plus
- We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year).
Physical Demands & Work Environment:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This is an office-based position, the ability to sit for extended periods of time is necessary
- This position requires ability to work a standard 8.5-hour standard shifts between our business operating hours of 8am - 8pm Monday through Friday. A shift will be assigned and may change depending on business need.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
- Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.
Once you land this position, you’ll get to enjoy:
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Opportunities for advancement with a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
- Competitive compensation with merit increases
- Comprehensive benefits package including:
- Competitive 401(k) company match
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- Generous HSA employer contribution
- Company paid Life Insurance
- Voluntary Life and AD&D Insurance
- Short-term Disability (STD)
- Long-term Disability (LTD)
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program
- Toll reimbursement program (valued at $655.20 per year)
Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
Salary : $655
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