What are the responsibilities and job description for the Customer Service position at Pharmacy of America 4?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze client needs will be essential in ensuring customer satisfaction and fostering long-term relationships. This position requires strong organizational skills and the ability to work in a fast-paced office environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service at all times.
- Analyze customer issues and provide effective solutions while maintaining a positive attitude.
- Assist clients with product information, order processing, and account management.
- Maintain accurate records of customer interactions and transactions through data entry.
- Collaborate with team members to enhance client services and improve overall customer experience.
- Communicate clearly and professionally with clients, addressing any concerns or feedback they may have.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Support sales initiatives by identifying opportunities for upselling or cross-selling products.
Requirements
- Proven experience in customer service or client-facing roles is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in data entry with attention to detail is essential.
- Ability to analyze customer needs and provide tailored solutions effectively.
- Familiarity with office software and tools used for communication and data management.
- A positive attitude, strong work ethic, and the ability to work well under pressure are crucial for success in this role.
- Previous experience in sales is an advantage but not required.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued clients!
Job Type: Full-time
Pay: $17.46 - $20.05 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
Work Location: On the road
Salary : $17 - $20