What are the responsibilities and job description for the Manager, User Experience position at Pharmacy Quality Alliance?
Details
Posted : 14-Feb-25
Location : Alexandria, VA (hybrid) or Remote
Type : Full Time
Categories :
Customer Service and Support Information Technology and Web Other
Salary Details :
k; Paid Time Off (Federal holidays, vacation, sick, personal, volunteer); Medical, Dental, Vision, Disability insurances; Flexible Spending Account (Medical & Dependent Care), Health Savings Account
Required Education : 4 Year Degree
Additional Information :
Hybrid / Remote is allowed.
POSITION OVERVIEW
The Manager, User Experience, is responsible for managing PQA’s association and customer relationship management (AMS-CRM) platforms to ensure seamless operations and interactions for both internal teams and external stakeholders, including members, partners, and program participants. This stakeholder-facing role bridges technology and user experience, ensuring systems effectively support stakeholder engagement, program operations, and service accessibility. The Manager provides system guidance, training resources, and technical assistance, while assisting teams with system queries and report creation to facilitate data access for informed decision-making. The Manager also ensures external stakeholders can efficiently access PQA’s digital services and resources. Collaborating across PQA’s four domains (Measures, Research, Education, and Convening), the Manager supports the optimization of digital experiences, data tracking, and organization-wide service delivery.
Note : This role will evolve significantly from to . In , the Manager will support membership, accounts, events, and forms within the current AMS (MemberClicks), providing added departmental assistance during this transitional period before the new AMS-CRM system (Fonteva) implementation. The Manager will play a key role in the planning, configuration, and implementation of Fonteva. In , following the Fonteva go-live, the Manager will transition to enterprise-wide AMS-CRM support, focusing on maintaining system functionality, data integrity, and consistent usage across all PQA domains. This period of digital transformation presents an exciting opportunity to contribute to innovative solutions and drive positive organizational change.
ESSENTIAL RESPONSIBILITIES :
