Lab Assistant/Delivery Courier

Job Title: Customer Service Associate - Lab Assistant

FLSA Status: Non-exempt

Position Type: Full Time

Pay Type: Hourly

Shift Details: Start as early as 1:00am

Pay Rate: $18.00

Role Summary:

As a Customer Service Representative Lab Assistant/Delivery Courier, you will play an essential role in delivering nuclear pharmacy products and services to and from the company's clients consisting of hospitals, physician's offices, community medical centers and other hospital and medical facilities.

Job Responsibilities and Duties:

• Ensures the timely delivery of nuclear pharmacy products to predetermined customers on specific routes while meeting internal schedule and quality standards. Follow map/directions to locate delivery locations efficiently.
• Unloads products as per client specifications while providing excellent customer service.
• Acts as a customer service liaison for the company, including treating all internal and external customers with respect, listening to and assisting in resolving customer complaints. Informs management of complaints or requests in a timely manner.
• Accepts returns from clients where applicable.
• Performs quality control on samples of medication lots
• checking in and receiving our morning inventory
• Helps to coordinate our other drivers in the morning.
• Completes appropriate paperwork for deliveries and returns.
• Maintains the cleanliness and appearance of the inside and outside of delivery vehicles and facility.
• Assists with the stocking of products and supplies throughout Facility as well as tracking inventory.
• Notifies Pharmacy Manager when products or supplies are low, need to be re-ordered or replaced.
• Performs routine safety checks on vehicles and pre-trip vehicle inspections according to company guidelines.
• Immediately report all vehicle maintenance issues or malfunctions to Pharmacy Manager.
• Follows Standard Operating Procedures while safely carrying out the responsibilities of position. Complies with all company safety standards, and all federal, state and local laws.
• Obtains required DOT training and certification.
• Performs other related duties as assigned by Pharmacy Manager such as setting up boxes for packaging and delivery, as well as cleaning in the general lab and assisting in making local deliveries when necessary.

Physical Requirements:

• Manual dexterity for manipulating small and large items; ability to lift at least 50 pounds throughout each shift and to be able to lift up to 75 pounds on occasion and to handle standing, walking, sitting, and operating a motor vehicle for 4 hours with limited rest intervals; will be required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, and balance weight regularly; ability to withstand frequent ground transportation; good eye-hand coordination; good eyesight (with or without correction lenses); normal hearing in both ears (hearing range of 20 Hz to 20 kHz); quick large motor skills reflexes to safely and efficiently maneuver motor vehicle when defensive driving abilities may be required; ability to analyze situations, display good critical thinking skills, set priorities and meet deadlines while maintaining attention to detail in a fast-paced and dynamic environment effective organizational skills; and ability to work well both independently and as part of a team.