What are the responsibilities and job description for the Patient Recruitment Associate - Entry Level position at Pharmiweb?

Patient Recruitment Associate - Entry Level

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Title : Patient Recruitment Assistant- This is a contract position

Location : Remote (USA)

Contract : 6 months

Summary : The Patient Recruitment assistant is integral to support the growth and success of Accellacare as an organization. The Patient Recruitment Assistant will encourage patients to participate in clinical research studies. They will conduct phone screens, review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

Duties :

Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
Review, enter and edit patient information into clinical trial management software
Book patients into site schedulers ensuring that entries are accurate and up to date
Read and understand the purpose and inclusion / exclusion criteria for each protocol
Respond to all leads within a 24 hour time period
Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
Problem solve and create contingency plans to optimize enrollment
Effectively communicate importance of research participation to volunteers
Provide an exceptional patient experience by building positive rapport and consistent follow-up
Strive to meet personal and team targets
Work in strict confidentiality in all forms including electronically, written form and verbal
Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly
Self-motivated, organize own workload to ensure effective delivery of delegated tasks and projects
Business curiosity that encompasses ICON values
Bilingual in English and French a plus

To be successful, you will have :

Excellent communication - written and verbal skills

Experience in marketing or sales position will be considered an asset

Ability to creatively think for out of the box ideas on marketing and research promotion

Excellent interpersonal skills and telephone manner

Pro-active, flexible and able to multi-task

Good organizational skills with attention to detail

Able to work under pressure and tight deadlines

Self-motivated

IT literate

A basic understanding of medical terminology would be helpful but not essential

LI-MO1

LI-Remote

Assistant(e) au recrutement des patients

Le poste d’assistant(e) au recrutement des patients est essentiel pour soutenir la croissance et la réussite de l’organisation Accellacare. L’assistant(e) au recrutement des patients encourage les patients à participer à des études de recherche clinique. Il ou elle effectue des entretiens téléphoniques, passe en revue les données médicales de base des patients pour déterminer leur admissibilité, discute des possibilités d’études de recherche, met à jour la base de données des patients et rapporte les résultats du recrutement.

Fonctions :

Filtrer les participants potentiels pour une étude en fonction des critères d’inclusion et d’exclusion du protocole et en posant des questions spécifiques à l’étude;

Passer en revue, entrer et modifier les informations sur les patients dans le logiciel de gestion des essais cliniques;

Inscrire les patients dans les planificateurs du centre d’étude en veillant à ce que les entrées soient exactes et à jour;

Lire et comprendre le but et les critères d’inclusion et d’exclusion de chaque protocole;

Répondre à tous les participants potentiels dans un délai de 24heures;

Identifier les possibilités d’études appropriées pour les volontaires intéressés en fonction de la connaissance des essais cliniques en cours dans les centres à proximité;

Résoudre les problèmes et créer des plans d’urgence pour optimiser les inscriptions;

Communiquer efficacement l’importance de la participation à la recherche aux volontaires;

Offrir une expérience exceptionnelle pour les patients en établissant une relation positive et un suivi cohérent;

S’efforcer d’atteindre ses objectifs personnels et ceux de l’équipe;

Travailler en respectant les normes de confidentialité sous toutes ses formes, pour toute communication, par voie électronique, écrite et verbale;

S’assurer de fournir un travail de haute qualité et précis, en veillant à ce que les documents soient déposés auprès du service administratif approprié;

Être motivé(e), et organiser sa propre charge de travail pour assurer une exécution efficace des tâches et des projets qui lui sont confiés;

Montrer un intérêt et une curiosité envers la société qui englobe les valeurs d’ICON.

Pour réussir, vous devez posséder ce qui suit :

D’excellentes habiletés en communication écrite et verbale;

Une expérience dans un poste de marketing ou de vente sera considérée comme un atout;

Une capacité à penser de manière créative pour trouver des idées originales en matière de marketing et de promotion de la recherche;

D’excellentes compétences interpersonnelles et de bonnes manières lors d’entretiens téléphoniques;

Une attitude proactive et flexible ainsi que la capacité d’effectuer plusieurs tâches à la fois;

De bonnes capacités d’organisation avec souci du détail;

Une capacité de travailler sous pression et dans des délais serrés;

Une bonne motivation;

Des connaissances en informatique;

Une compréhension de base de la terminologie médicale est jugée utile, mais pas essentielle.

What ICON can offer you :

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include :

Various annual leave entitlements

A range of health insurance offerings to suit you and your family’s needs.

Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

Life assurance

Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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