What are the responsibilities and job description for the Guest Services Liaison position at Phaxis - Healthcare?

Job Description

Hours / Shifts / Days the temp is expected to work? 2 for 12-8 PM Shift, Mon-Fri with occasional overtime on weekends
Full-Time or Part-Time hours? Full-Time
Expected length of this temp assignment? Any possibility of permanent placement? 3-6 months. Possibility of permanant placement
Location for this position? Main Hospital- NYC
Looking to see on resume? Previous front desk experience (preferably in a hosptial or hotel / hosptiality setting)

Our client is a leading cancer center where people from all walks of life around the world believe in what do and strive to achieve. Therefore, the guest service liaison team is looking for someone with the highest standards of performance, patient engagement, and an outgoing personality.

You Will : people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors. Assist with patient appointment search using Epic software. Patient navigator to assist with wayfinding. Facilitate a working relationship between patients and the organization by providing excellent customer service. Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns. Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction. Help coordinate onsite visitor registration logistics. Help manage / instruct volunteers. Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients). Professionally research and or resolve concerns by de-escalating issues. Demonstrate knowledge of online visitor policy / guidelines. Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.

You Are :

High Level of Customer Service – The best greetings for people walking into the hospital

Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible

Patient Navigator / director - Assist patients with their appointments

Assist visitors with the visitor registration process

Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.

Types at least 45 / 50wpm

Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients

Although the candidate may express some reservations about joining our team as a temporary employee, please let them know that we have brought on 95% of every temporary employee we’ve worked with.

You Have :

High School Diploma / GED with 2 years of proven experience,

Bachelor's Degree preferred

Must have intermediate digital literacy

The ability to be dedicated, work independently and use good judgment

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