What are the responsibilities and job description for the Medical Customer Service Representative position at Phaxis - Healthcare?
** LONG TERM TEMP ROLE**
3 WEEKS ON SITE TRAINING- IN NYC.
ROLE WILL THAN BE FULLY REMOTE.
Job Description
RESPONSIBILITIES/ Contact Center Agent1.
Receives and responds to inbound calls. Resolves non-clinical problems and complaints related to customer service across Medicare Advantage and / or Managed Long Term Care. Acts as a liaison with clinical teams and other Agency departments and programs to troubleshoot problems and effectively address member inquiries and concerns. Displays empathy towards, actively listens to, and clearly communicates with customers to ensure their needs are understood and addressed to create a positive customer experience. Obtains accurate information from caller(s). Proactively solves problems to address member inquiries to ensure proper issue resolution or escalation to appropriate channels where applicable. Establishes effective customer-focused working relationships with members, physicians and providers of long term care services. Obtains accurate information from caller(s). Adheres to general call center standards and metrics (e.g., call handling parameters). Operates in a team-oriented and collaborative culture by actively sharing best practices and identifying opportunities for improvement to further enhance customer service
Salary : $18 - $19
