What are the responsibilities and job description for the Data Analyst - Highly Skilled_USA_USD Data Analyst - Highly Skilled_USA_USD position at Phaxis?
REMOTE - EST HOURS
W2 ONLY!
Pay rate $65-75 / hr
10 months contract
Role Summary :
Primary areas of focus for this role will be the following :
- In partnership with the management team, develop a QA process to assess how CNOC operators perform their daily duties / tasks. This will primarily be based on actions taken in the ticketing system (Salesforce) but can / will include other tools / applications and tasks as well.
- Be the primary individual to actually perform the QAs on CNOC operator tasks on a daily / weekly basis.
- Compile / assemble reporting / reports / presentations of QA findings of CNOC operator tasks on various timeframes (daily, weekly, monthly, etc…) based upon the needs of the business.
- In partnership with the management team, develop a QA process to assess how Problem Management team members perform Post Incident Reviews (PIRs). This will include documentation sent as meeting invites, email summaries of meetings, executive summaries, and problem records in the ticketing system—as well as any other sources deemed appropriate by management.
- Be the primary individual to actually perform the QAs on Problem Management team member tasks on a daily / weekly basis.
- Compile / assemble reporting / reports / presentations of QA findings on Program Management tasks on various timeframes (daily, weekly, monthly, etc…) based upon needs of the business.
- As part of the PIR review process, establish, implement, and execute a regular review of all root cause codes and contributing / aggravating factor cause codes. This includes ensuring all PIRs are coded, as well as aggregating the data from these codes for trending analysis.
Responsibilities Include, But Are Not Limited To :
Preferred Qualifications :
Required Education
Salary : $77
