Project Coordinator

PHC’s Project Coordinators are masters of following up, following through, and providing exceptional service to our clients. They bridge the gap between Operations and Administration by providing administrative support to our Division Managers, Project Managers, and Technicians. Coordinators play a vital role in maintaining communication with multiple parties such as customers, vendors, and insurance carrier representatives. 

Coordinators are detail-oriented professionals who make sure the loose ends are tied. They don’t like unfinished business and work to make sure their list of priorities is checked off by the end of the day. The love a good spreadsheet, and they enjoy a fast-paced and structured environment where they busy throughout the day. 

Filling a critical role in the organization, the Coordinator is a support resource for the production team who thinks ahead to anticipate what’s needed and takes action to ensure our process is followed. They ensure that all project-related technology and software is running smoothly so our team can document their work, communicate with us, and serve our customers effectively.

JOB RESPONSIBILITIES

Typical tasks include:

• Maintaining complete and accurate information and documentation in our CRM software 
• Assisting with job intakes and assigning response teams and Project Managers
• Scheduling in-house teams and subcontractors to perform work
• Ensuring thorough documentation is coming in from the field every day
• Creating customer invoices in Quickbooks.
• Sending estimates, invoices, and supporting documentation to appropriate parties
• Accounts Receivable activities such as follow-up phone calls, emails, and obtaining mortgage company endorsements
• Maintaining the company’s Work in Progress Report 
• Outreach to clients to communicate project updates
• Outreach to insurance adjusters to ensure claims/projects continue to move forward
• Reporting to assist Estimators and Project Managers
• Ensuring certifications for technicians and company are up to date 
• Aligning the after-hours phone system with the company’s on-call calendar
• Monitoring the in-house inventory system and ordering supplies as needed
• Device and tech setup and support for team members
• Verifying accuracy of time clock entries.
• Vetting potential subcontractors and maintaining required documentation for subcontractors (COI, W9, contracts, etc.)

*Previous experience in the damage restoration industry is not required, however, at least 3 years administrative experience, or project management or coordination experience is essential.* 

About PHC Restoration

We are a second generation woman-owned business specializing in property damage restoration and reconstruction. We are always searching for professionals who want to be a part of a dynamic, growing company and who like to work in a fast-paced and fun environment. Our mission is to positively impact our team, customers, and community and we do that through delivering an excellent restoration experience!

We offer an extensive training and onboarding process that empowers new teammates to succeed in their role. Our ideal team member is passionate about helping others and is committed to living by our team’s values: being thankful, enthusiastic, compassionate, and humble.

Think you’d be a great fit? First, apply online. Then, click here to take our culture index survey: https://go.cultureindex.com/p/rl1awox35EjUkNk

Benefits: 8 paid holidays per year, Paid Time Off, Retirement Match, Health Insurance, Life Insurance, Company-Wide Monthly Sales Bonus

Requirements: 3 years administrative experience, valid driver’s license and reliable transportation. 

Job Type: Full-time

Location: Lillington, NC