What are the responsibilities and job description for the Service Manager position at PHD Auto Group & Service Center?
Dealership Service Manager Responsibilities
- Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
- Ensure delivery of customers’ vehicles on time
- Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
- Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
- Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
- Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
- Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records
Dealership Service Manager Qualification
- Valid state-issued driver’s license and clean driving record are necessary
- At least two years of experience as an automotive service writer or service advisor necessary; experience in automotive service management preferred
- In-depth knowledge of automotive technology, automotive service technician job duties, and automotive repair services is required
Job Type: Full-time
Pay: $36,000.00 - $80,000.00 per year
Shift:
- 8 hour shift
Work Location: In person
Salary : $36,000 - $80,000