What are the responsibilities and job description for the Director, Operations position at PHD?
PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. Brilliant media thinking is in our DNA. A culture of thought-leadership, creativity and innovation has seen us grow from a challenger agency in the UK, to a global leader with over 6,000 employees in over 100 offices worldwide. We combine the latest industry insight with the best creative minds to produce planning innovation and create award-winning work for some of the world’s largest advertisers. Finding a better way is our ethos and sums up how we approach everything – from a new client brief to the way we work.
Overview
We are seeking a highly skilled and strategic Director, Business Operations to join our team and partner with our CBL (Client Business Lead) and Business Operations lead across client operations, financial operations, data operations and investment operations for a global client. Reporting to the Business Operations lead, this role is entrusted with developing and implementing processes and best practices to ensure the success of the team and deliverables to our client. The ideal candidate will be a proactive and results-driven individual with strong project management and media expertise and a keen eye for process improvement and operational efficiency.
Responsibilities
Client Operations:
Compensation Range
$140,000—$165,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
PHD is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Review Our Recruitment Privacy Notice
Overview
We are seeking a highly skilled and strategic Director, Business Operations to join our team and partner with our CBL (Client Business Lead) and Business Operations lead across client operations, financial operations, data operations and investment operations for a global client. Reporting to the Business Operations lead, this role is entrusted with developing and implementing processes and best practices to ensure the success of the team and deliverables to our client. The ideal candidate will be a proactive and results-driven individual with strong project management and media expertise and a keen eye for process improvement and operational efficiency.
Responsibilities
Client Operations:
- Partner with the Senior Director Business Operations lead to manage the day-to-day operations of the account ensuring team members are utilized efficiently, processes are implemented and governed, and the scope of work is delivered on time consistently.
- Co-management of Associate Director Business Operations team member to prioritize, collaborated and guide projects and deliverables both internally and externally.
- Partner with the Global Ops leads to develop and implement standardized templates, workflows, and SLA timelines for critical milestones, such as campaign trafficking and launches, to improve operational efficiency and alignment with client expectations.
- Proactively identify gaps in processes and recommend improvements to enhance operational efficiency and data accuracy.
- Partner with the account and investment teams to ensure strict adherence to budget management, forecasting, billing, and media clearance processes, while leading invoice reconciliations and resolving related issues efficiently and accurately.
- While the planning and investment teams are responsible for executing these tasks, the operations lead ensures they understand, follow, and complete these processes on time and with attention to accuracy.
- Oversee data integrity and standardize input procedures, ensuring that teams are entering and utilizing data correctly to support automated reporting, performance analysis, and informed decision-making.
- Perform and oversee quality assurance (QA) processes to validate dashboard data, even without detailed knowledge of the underlying logic.
- Partner with internal and client teams to gather data requirements and translate them into actionable tasks for activation, data operations, or engineering teams managing data ingestion and collection.
- Partner with investment and data leads to enforce and maintain taxonomy governance, ensuring cross-channel consistency, compliance with established processes, and proactively resolving challenges during implementation or tool utilization.
- Maintain expertise in digital marketing technologies relevant to client account
- Ensure all tools are properly configured and that teams receive comprehensive training to use them effectively. Training should cover compliant system usage, taxonomy application, and accurate data entry, supported by hands-on sessions, onboarding programs, and self-paced materials to drive adoption and proficiency.
- Create and maintain a centralized repository of training resources, FAQs, and guides. Regularly engage with teams to monitor tool usage, address challenges, and implement strategies to improve process efficiency and technology adoption.
- Collaborate with the Agency COE team to ensure strict adherence to investment and activation standards, fostering alignment with best practices.
- 5-7 years of experience in media agency operations, with expertise in financial operations, budget management, strategic planning, and media activation, demonstrating a strong ability to manage complex workflows in media-led environments.
- Advanced Excel and Google Sheets skills (e.g., formulas, pivot tables, queries, data analysis) and proficiency in Datorama for reporting, data integration, and visualizations to support informed decision-making.
- Strong background in project management methodologies, SLAs, and process optimization, with a proven ability to identify risks and develop solutions to enhance operational efficiency.
- Exceptional written and verbal communication skills, adept at influencing cross-functional teams, driving change, and presenting effectively to senior client and agency leaders.
- Meticulous QA skills to ensure data accuracy in dashboards and reports, paired with a proactive mindset for implementing process improvements and resolving operational challenges efficiently.
- Thrives in fast-paced environments with a passion for technology, innovation, and leveraging tools to enhance operational excellence.
Compensation Range
$140,000—$165,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
PHD is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Review Our Recruitment Privacy Notice
Salary : $140,000 - $165,000
