What are the responsibilities and job description for the Front Desk Receptionist position at Phelan Tucker Law, LLP?
Job description:
As a Front Desk Receptionist, you will be the first point of contact for our clients, responsible for delivering outstanding customer service and managing administrative tasks. Your core skills in computer literacy, phone etiquette, and organizational abilities will ensure smooth daily operations. Proficiency in Microsoft Office and Adobe Acrobat, along with relevant experience in data entry and calendar management, will support our commitment to excellence in client relations and office efficiency.
Responsibilities:
- Operates a multi-line telephone console to relay incoming, outgoing and intra-system calls, receives and records oral information from phone callers or in person, and communicates the information to the appropriate attorney(s) and/or staff member(s).
- Meets and greets clients and visitors to the firm and ensures proper notification of visitors. Notify appropriate people of difficult situations.
- Receives and records deliveries to the firm and/or individuals in the firm and routes them accordingly to the proper recipient.
- Coordinates the firm runners schedules and oversees various tasks.
- Schedules and maintains records for utilization of conference rooms.
- Sorts incoming mail and delivers to individuals. Ensures that outgoing mail leaves in the evening.
- Maintains neatness of conference room(s), reception area and kitchenette. Monitors inventory of kitchenette supplies.
- Provide backup for assistants with some tasks which may include entering attorney time, preparing letters, adjusting billings per attorney instructions etc.
- Assist business manager with new client reporting, reconciliation of credit cards, preparing check(s) for client expenses and performs reconciliation between these expenses and our billing software.
- Employee must perform all duties with minimal supervision.
Your weekly schedule will be Monday - Friday from 8:00 AM to 5:00 PM.
Please submit a resume and cover letter to be considered.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Iowa City, IA 52245: Relocate before starting work (Required)
Work Location: In person