Senior Business Analyst

The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks while identifying opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions that affect departments as well as enhance customer experience.

Outcomes and Responsibilities (Other duties may be assigned)
 
Project Management

• Lead or participate in multiple projects by completing and updating project documentation; determining daily priorities; ensuring efficient delivery of project tasks and milestones.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
• Support system conversions, upgrades and enhancements.
   

Business Analysis and Improvement

• Identify, create and facilitate improvements by conducting business and system analysis; focus on quality of improvement; integrating new systems and processes with existing ones to ensure systems and procedures meet the long-term goals.
• Assess business processes and system inefficiencies.
• Identify ways to increase customer satisfaction.
   

Collaboration and Communication

• Support and align efforts to meet customer and business needs.
• Stay current with customer and business strategies; facilitate project meetings and presentations (for example, senior management and technical staff).
• Collaborate with others; articulating projects; identifying and initiating projects and holding self and team accountable for results.
• Serve as liaison between different departments of the bank to assist or gather business requirements needed for system modifications, enhancements and implementations.
   

Qualifications and Education Requirements

• 10 years related experience in project management
• Or equivalent combination of education and experience.
• Preferred qualifications:
  • Bachelor’s degree in business, finance, accounting, information technology, or a related field.
  • Professional certifications

Required Skills & Knowledge

• Ability to facilitate project meetings and presentations, articulate projects, and serve as a liaison between departments.
• Ability to develop project plans, estimate time and resources, monitor milestones, and track project lifecycle.
• Capability to assess business processes and system inefficiencies, conduct business and system analysis, and identify improvements.

Essential Functions

• While performing the duties of this job, the employee is:
  • Regularly required: to walk, sit, stand, type, use a computer and phone, speak or hear, and reach with hands and arms.
  • Occasionally required: to climb or balance; and stoop, kneel, crouch or crawl.  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Indoor climate controlled.
• The noise level is typically moderate but can become louder at times.
• Breaks are allowed throughout the day.
• Occasional close proximity to colleagues and customers.

Corporate Values and Expectations - Five to Thrive

• Impressive Customer Experience - creating a positive and memorable experience for the customer that makes them feel valued and appreciated. building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
• World Class Employee Development - helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
• Uncommon Ownership - taking personal responsibility for one's work, actions, and outcomes, and treating the organization's goals and resources as if they were one's own.
• Community Champions - actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
• Healthy Habits - regularly practicing behaviors that promote physical, mental, and emotional well-being.