Administrative Clerk

Looking for a new, exciting, and phenomenal career! Phenom, LLC is a WOSB Management Consulting company providing various support services to our government and commercial clients. Come Be Phenomenal with Us!

Please visit our website to learn more - https://phenomllc.org

We're looking to hire an Administrative and Data Clerk for a federal government client._ *Position is contingent upon contract award*_

Job Duties:

• Conduct research and collect data and information concerning processes, administrative programs or procedures from various sources, such as database systems, manuals, policies, procedures, and other means to prepare reports and papers and respond to inquiries.
• Retrieve reports, numerical data, and status reports to analyze problems, identify significant factors, gather pertinent data, and propose solutions.
• Knowledge of administrative information management office practices, techniques, procedures, and military protocol guidelines.
• Maintain confidentially regarding sensitive, personal information.
• Administer timely and accurate input of Congressionally mandate documentation for the Transition Assistance Program (TAP).
• Review administrative program guidance, policies, and procedures to determine effectiveness of service delivery.
• Scan, upload, and maintain electronic records.
• Demonstrate high attention to detail to ensure data quality of staff entries in pursuant of established laws, regulations, guidelines, and procedures; appropriately advise staff how to correct/amend documents and electronic records.
• Document customer and programmatic information in the Air Force Family Integrated Reporting and Statistical Tracing system, DoDTAP, and TAPEvents.org.
• Appropriately document summaries of interactions with clients and community partners.
• Act as a point of contact for assigned program to provide information to service members, installation leadership, and community partners.
• Prepares responses to technical and non-technical requests for information to members’ and installation leadership.
• Maintain professional partnerships with installation and community agencies.
• Sign customers up for a variety of TAP briefings to include, but not limited to: Pre- Separation, 3-day Core Curriculum, and two-day tracks.
• Answer phone, email, and in-person inquiries regarding members’ progress and remaining requirements in accordance with laws, regulations, guidelines, and policy.
• Demonstrate a high attention to detail to appropriately advise staff how to correctly amend electronically filed documents.
• Demonstrate proficiency in Office Suite programs (excel, powerpoint, word, access, power automate, etc.).
• Maintain inventory of program materials, marketing items, computer equipment, and resource guides.
• Record and document attendance registration for all TAP workshops.
• Maintain and update monthly loss roster data of members required to complete TAP; notify members in accordance with laws, regulations, guidelines, and policy.
• Responsible for accurate collection, input, inventory, maintenance, and tracking of all forms within TAP.
• Apply basic principles, concepts, and practices of the occupation to perform
• administrative tasks in support of a Congressionally mandated TAP.
• Communicate effectively both orally and in writing, to provide factual and procedural information clearly.
• Attend meetings and conferences as assigned and follow-up/consult with staff as required.

Education:

• High School Diploma required, an Associate's degree_ preferred. _
• A minimum of 3 years of experience in a military/government environment can be substituted for education.

Years’ Experience Required:

• Must have at least two years of experience in clerical or data entry, obtained in an office setting.
• Experience with the Transition Assistance Program is preferred.

Certification/License:

• N/A

Software Skills Required:

• Proficient in MS Office

Location:

Minot Air Force Base, ND

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your minimum salary requirement?
• Are you familiar with the Transition Assistance Program (TAP)?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service/Front Desk: 2 years (Required)

Ability to Relocate:

• Minot AFB, ND 58705: Relocate before starting work (Required)

Work Location: In person