What are the responsibilities and job description for the Customer Solutions Associate position at Phibro Animal Health Corporation?
Position Details
This position will provide sales support and superior customer service to domestic accounts, customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions. Candidate must be driven by passion to help others.
Key Responsibilities
- Accurately process sales orders to meet customer requirements
- Promote customer loyalty by consistently delivering quality products
- Drive for continuous improvement in service, quality and efficiency
- Confirm transportation arrangement for shipment of materials
- Communicate customer activity with Account Managers
- Support and respond to product inquiries / requests from both prospective and current customers
- Resolve issues and complaints, and implement solutions for the best customer experience
- Following Regulatory and Audit guidelines as applicable
- Other Duties as assigned
Behaviors
See What Needs to Get Done
Sees possibilities and opportunities for how to contribute to the achievement of the Phibro goals
Gets It Done
Demonstrates clear motivation and focus on achieving measurable and tangible results. Consistently completes tasks and projects on time.
Gets It Done the Right Way
Works with high level of integrity at all times
Requirements and Qualifications
We offer excellent company benefits including group medical and dental insurance, life insurance, and a 401(k) plan.
To learn more about Phibro Animal Health's competitive benefits package, please click here : .
