What are the responsibilities and job description for the Manufacturing Site IT Technician position at Phibro Animal Health?
About Phibro Animal Health Corporation
Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.
Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.
At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.
If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.
The Manufacturing Site IT Technician is an integral part of our Network and Computing Services team based out of our US - Chicago Heights, IL site.
Compensation range for this position is $88,000.00 - $110,000.00
Position Details
Individuals in this position must be knowledgeable with concepts, policies, procedures, and the software images utilized in the plant and administrative offices and must be able to communicate technical terminology with effective suitable language for non-technical customers.
Provide IT support for the manufacturing location. That includes:
Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis.
Work closely with the corporate IT team to resolve issues that are affecting the IT applications, servers, networks and 3rd party infrastructure at the manufacturing site.
Key Responsibilities
Accountable
Adaptable
Attentive Listening
Business Acumen
Championing Customer Needs
Committed
Collaborative
Communicating Effectively
Coordinating Project Activities
Creating and Maintaining Networks
Critical Thinking
Customer Service Orientation
Delivering High Quality Work
Demonstrating Initiative
Detailed Oriented
Displaying Technical Expertise
Driving Projects to Completion
Driving Continuous Improvement
Establishing Relationships
Evaluating and Implementing Ideas
Interacting with People at Different Levels
Interpersonal Skills / Communication
Managing Time
Prioritizing and Organizing Work
Problem Solving
Pursuing Self-Development
Serving Customers
Showing Caring and Understanding
Supporting Change
Supporting Coworkers
Supporting Organizational Goals
Testing and Troubleshooting
Thinking Globally
Trustworthy
Using Computers and Technology
Working with Diverse Populations
Skills
Excellent Written and Verbal Communication Skills
Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.
Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
High degree of time management skills and ability to handle multiple priorities and projects at once.
Advanced organizational skills.
Ability to demonstrate and provide examples of continuous personal development and improvement.
Advanced skills using Microsoft office programs.
Education & Experience
Phibro is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
Business Unit: Corporate
Division: Corporate
Department: Network and Computing Services
Location: US - Chicago Heights, IL
Work Schedule: Monday - Friday (Standard Work hours)
Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.
Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.
At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.
If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.
The Manufacturing Site IT Technician is an integral part of our Network and Computing Services team based out of our US - Chicago Heights, IL site.
Compensation range for this position is $88,000.00 - $110,000.00
Position Details
Individuals in this position must be knowledgeable with concepts, policies, procedures, and the software images utilized in the plant and administrative offices and must be able to communicate technical terminology with effective suitable language for non-technical customers.
Provide IT support for the manufacturing location. That includes:
Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis.
Work closely with the corporate IT team to resolve issues that are affecting the IT applications, servers, networks and 3rd party infrastructure at the manufacturing site.
Key Responsibilities
- Work with the Service Desk to Order, Build, and configure new PCs including installation of software along with end user customizations. Deliver PC to end users with instructions and provide the appropriate orientation.
- Manage, monitor, support all AV related equipment and services in the local conference/meeting rooms
- Perform Move, adds, and changes on office phones and systems.
- Provide hardware and software support, in person or via the telephone, on a wide range of systems, including workstation hardware, specialized business applications and general productivity software found at the location.
- Provide answers and solutions to complex questions and problems concerning Windows desktop configuration, networking, printing, and standard desktop hardware and software.
- Monitor and update ITSM system for local tickets. This includes managing open tickets and updating end users appropriately on the status of their issue. Escalate tickets as necessary to management per approved guidelines.
- Address customer complaints and escalations and report them to your manager.
- Ensure you meet or exceed all SLAs.
- Provide white glove support for senior management executives and high-profile customers to ensure their needs are handled expeditiously
- Ensure obsolete equipment is properly disposed of in accordance with Phibro polices. Local, state, and federal government mandated requirements must be followed on all disposal activities
- Lead and manage local projects, systems and procedures to meet departmental goals
- Provide local support to the Infrastructure and Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, and switches across the location.
Accountable
Adaptable
Attentive Listening
Business Acumen
Championing Customer Needs
Committed
Collaborative
Communicating Effectively
Coordinating Project Activities
Creating and Maintaining Networks
Critical Thinking
Customer Service Orientation
Delivering High Quality Work
Demonstrating Initiative
Detailed Oriented
Displaying Technical Expertise
Driving Projects to Completion
Driving Continuous Improvement
Establishing Relationships
Evaluating and Implementing Ideas
Interacting with People at Different Levels
Interpersonal Skills / Communication
Managing Time
Prioritizing and Organizing Work
Problem Solving
Pursuing Self-Development
Serving Customers
Showing Caring and Understanding
Supporting Change
Supporting Coworkers
Supporting Organizational Goals
Testing and Troubleshooting
Thinking Globally
Trustworthy
Using Computers and Technology
Working with Diverse Populations
Skills
Excellent Written and Verbal Communication Skills
Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.
Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
High degree of time management skills and ability to handle multiple priorities and projects at once.
Advanced organizational skills.
Ability to demonstrate and provide examples of continuous personal development and improvement.
Advanced skills using Microsoft office programs.
Education & Experience
- Undergraduate degree or equivalent combination of formal technical education relevant experience
- Minimum 2 years' experience in a Desktop Support environment
- Minimum 2 years' experience in a Helpdesk/Service Desk environment
- Minimum 2 years' experience in networks, operating systems, storage platforms, and virtual servers.
- Working experience with a customer service ticketing system, such as Service-Now
- Ability to multitask and handle multiple priorities
- Ability to work independently, with minimal supervision
- Ability to work weekends, evenings, holidays, and on-call
- Ability to interface with senior management
- Must exhibit the following traits and behaviors:
Phibro is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
Business Unit: Corporate
Division: Corporate
Department: Network and Computing Services
Location: US - Chicago Heights, IL
Work Schedule: Monday - Friday (Standard Work hours)
Salary : $88,000 - $110,000
