What are the responsibilities and job description for the Outbound/Inbound Contact Center Representative position at Phil-Am Insurance LLC?

Job Description

Job Title : Outbound / Inbound Call Center Agent – Donations Campaign

Location : Remote

Employment Type : Full-time

About Us :

Phil-Am Insurance & Precision Partners is dedicated to assisting our clients to exceed their commitments in various verticals and campaigns, providing excellent service and sales performance on a consistent basis. Our team works together to make a difference, and we’re seeking passionate, motivated individuals to join our contact center team to help us reach our corporate goals.

Position Summary :

As an Outbound Contact Center Agent for our donations campaign, you will be a voice for our organization, connecting with potential donors to share the mission of our clients and encourage financial support. This role requires excellent communication skills, a persuasive and empathetic approach, and a strong commitment to achieving campaign goals.

Responsibilities :

Make outbound calls, sms, email, and chats to prospective donors using provided scripts and guidelines.
Clearly and effectively communicate the purpose of the campaign and the impact of donations.
Build rapport with donors, answer questions, and address concerns professionally.
Maintain accurate records of donor interactions and contributions in the CRM system.
Achieve or exceed daily and weekly call and fundraising targets.
Handle rejection gracefully while staying motivated and positive.
Collaborate with team members and participate in training sessions to improve techniques and performance.

Qualifications :

Previous experience in sales, fundraising, customer service, or a contact center environment is a plus.

Strong verbal communication and active listening skills.

Ability to handle high call volumes while maintaining a positive attitude.

Persuasive, empathetic, and able to connect with a diverse audience.

Basic computer skills and familiarity with CRM systems.

Goal-oriented and self-motivated to meet and exceed targets.

High school diploma or equivalent required.

Ability to work with little to no supervision, a self-starter mentality.

What We Offer :

Competitive hourly pay plus performance-based incentives.

Paid training to ensure your success.

Opportunities for growth within the organization.

A supportive team environment dedicated to making a difference.

Schedule :

Currently this role will have a Tuesday - Saturday schedule, with hours ranging from 8am - 7pm.

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