What are the responsibilities and job description for the Entry Level Customer Service Representative position at Phil Hughes Automotive Group?
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
Handle all incoming internet inquiries and internet phone leads
Respond to emails in a professional, well-spoken manner
Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness
Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on the internet
Deliver inquiries/messages intended for other sales personnel and departments promptly
Other duties as assigned
Qualifications
Excellent verbal and written communication skills
Proficient with Microsoft Word, Excel, and Outlook
Time Management, Prioritization Skills, And Ability To Multitask Required
Ambitious, goal oriented mentality and eager to improve
Ability to hit sales quotas and closing percentages
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Handle all incoming internet inquiries and internet phone leads
Respond to emails in a professional, well-spoken manner
Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness
Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on the internet
Deliver inquiries/messages intended for other sales personnel and departments promptly
Other duties as assigned
Qualifications
Excellent verbal and written communication skills
Proficient with Microsoft Word, Excel, and Outlook
Time Management, Prioritization Skills, And Ability To Multitask Required
Ambitious, goal oriented mentality and eager to improve
Ability to hit sales quotas and closing percentages
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
