What are the responsibilities and job description for the Service Advisor - Athens BMW position at Phil Hughes Automotive Group?
Service Advisor – Automotive
We are looking for an experienced Service Advisor to further develop their career within our growing dealer group. As a family owned dealership, we value our employees’ time with their families. The company ensures that the balance between work and life is met for each individual. We place great value in our reputation among our clients and local communities. As a Service Advisor, you will schedule appointments, provide cost estimates, review service history and suggest maintenance and act as the liaison between the customer and our service department.
Job Responsibilities
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Must pass drug screen, background check and have an acceptable Motor Vehicle Record.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Paid Vacation
- We offer Healthcare benefits for our full time employees
- Vision & Dental Insurance
- 401k retirement plan with company match
- Employee discounts for vehicle purchases and repairs
- No Sundays
About Us
Phil Hughes Automotive Group has been serving Athens and surrounding areas since 1976. We are locally owned and family-operated. Our company’s focus is building relationships that last with our employees, customers, and community.
