What are the responsibilities and job description for the Assistant Parts Manager position at Phil Smith Automotive Group?
We're looking for an Assistant Parts Manager to join our growing team!
Primary Duties :
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies all necessary parties when special ordered parts have been received.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts and replenishes assigned inventory daily.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.
Required Experience and Skills :
Excellent communication and customer service skills, and able to maintain a professional image and demeanor
Ability to multi-task in a fast paced environment
Strong Computer & Phone Skills (Internet, MS Outlook)
