What are the responsibilities and job description for the Service Business Development Representative position at Phil Smith Automotive Group?
About Us:
We are a dynamic, fast-paced automotive group committed to delivering exceptional service and customer satisfaction. We are currently looking for an experienced and motivated Service BDC (Business Development Center) Representative to join our growing team. If you are passionate about providing top-tier customer experience, this could be the perfect opportunity for you!
Job Summary:
As a Service Business Development Representative (BDR), you will be responsible for driving new business and growing service sales through proactive outreach, relationship building, and lead generation. You will work closely with our five busy service departments to identify opportunities for improvement and expand our customer base. This role requires a results-driven individual who is skilled in communication, customer engagement, and sales strategies.
Key Responsibilities:
- Answer incoming service calls for five of our busy Service Departments (Pinehurst Toyota Hyundai, Southern Pines Nissan Kia, Mercedes-Benz of Fayetteville, Phil Smith Acura, Toyota Kia of Vero Beach) to schedule service appointments and direct customer inquiries to the appropriate staff members.
- Generate new service leads and appointments by proactively reaching out to customers, both existing and potential.
- Develop and nurture relationships with customers to increase service retention and grow repeat business.
- Conduct outbound calls, emails, and follow-ups to customers with expired warranties, pending services, or upcoming service needs.
- Manage a pipeline of leads, track customer interactions, and maintain accurate records in the CRM system.
- Collaborate with the service team to ensure seamless transitions and delivery of services.
- Handle customer inquiries and provide exceptional service to build long-lasting relationships.
- Meet or exceed monthly service appointment and sales goals.
Qualifications:
- Proven experience in business development, sales, or customer service within the automotive industry (preferred but not required).
- Strong communication skills, both written and verbal, with the ability to engage and build rapport with customers
- Highly organized with excellent time management skills and the ability to prioritize tasks in a fast-paced environment.
- Proficient with CRM software, Microsoft Office Suite, and digital communication tools.
- A proactive, self-starter with a results-driven mindset and a passion for automotive services.
- Knowledge of automotive services, repairs, and maintenance is a plus.
- Ability to work independently and as part of a team.
- Previous experience in a BDR or inside sales role is a plus.
- Open availability including Saturday is required.
- Knowledge of Toyota, Hyundai, Kia, Acura, and Mercedes is beneficial but not required.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive health benefits package (medical, dental, vision).
- Paid time off (PTO) and holiday leave.
- Ongoing training and development opportunities.
- Employee discounts on automotive services and products.
- A dynamic and supportive work environment.
