What are the responsibilities and job description for the 3-1-1 Contact Center Agent Supervisor position at phila?
This posting is for employees in the 3-1-1 Contact Center with permanent Civil Service status with the required experience.ABOUT THE POSITIONThis is supervisory level customer service work on an assigned or rotating shift in the City’s 3-1-1 Contact Center. An employee in this class supervises and coordinates the day-to-day operations, functions and activities of a diverse workforce engaged in receiving, processing and responding to requests for non-emergency City services and information. A significant aspect of the work is ensuring quality and efficient customer service delivery. The class is differentiated from the advanced performance level class as employees have supervisory responsibilities and are accountable for carrying out work objectives within the scope of established guidelines. Work is performed under the general supervision of an administrative superior.
