OAPS Investigator

Investigator I – Older Adults Protective Services (OAPS)

Location: Philadelphia County (Hybrid Schedule)
Job Type: Full-Time

Make a lasting impact by protecting Philadelphia’s most vulnerable seniors.
Join our passionate and dedicated team of professionals working to protect adults aged 60 and over from abuse, neglect, exploitation, and abandonment. As an Investigator I in the Older Adults Protective Services (OAPS) department, you’ll be on the front lines of advocacy, assessment, and crisis response, helping older adults live with safety, dignity, and respect.

What You’ll Do:

• Investigate reports of elder abuse, neglect, financial exploitation, and abandonment
• Determine if abuse is substantiated and develop individualized service plans
• Respond to crisis situations, including emergency interventions and court petitions when needed
• Conduct interviews with clients, families, service providers, and other agencies
• Provide ongoing case management and reassessment as required
• Maintain accurate and timely documentation in compliance with State and agency standards
• Work collaboratively with law enforcement, healthcare providers, and community agencies
• Participate in outreach, education, and public awareness efforts
• Testify in court and assist with legal enforcement as needed

Who You Are:

• Compassionate, resilient, and dedicated to protecting vulnerable older adults
• A critical thinker with strong judgment, especially in high-pressure situations
• Highly organized with excellent verbal and written communication skills
• A collaborative team player with strong customer service instincts
• Tech-savvy with strong documentation and computer skills

Minimum Qualifications:

• At least 1.5 years of professional experience in human services, law enforcement, or nursing
• Bachelor’s degree in social sciences, behavioral sciences, human services, or a related field

Additional Requirements:

• Valid driver’s license, clean driving record, and access to a fully insured vehicle
• Ability to pass pre-employment physical, drug screening, and criminal history clearance
• Availability for paid rotating evening/weekend on-call duty
• Use of personal cell phone during work hours
• Willingness to transport clients as needed
• Completion of required Protective Services certification training
• Adherence to confidentiality laws and agency policies

Work Schedule & Environment:

• Hybrid work model: Mix of remote and in-office work
• Opportunities to collaborate with a multidisciplinary team
• Fast-paced, purpose-driven environment

Why Join Us?

• Be part of a mission that matters — protecting older adults in Philadelphia
• Make a direct and tangible impact in the lives of individuals and families
• Grow your skills through ongoing professional development and training
• Enjoy a supportive, collaborative, and compassionate workplace culture

Ready to make a difference every day?
Apply now and take the first step in becoming a powerful advocate for Philadelphia’s older adults.

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Required)

Work Location: Hybrid remote in Philadelphia, PA 19130

Salary : $50,000 - $58,000