Victim Support Program Supervisor

The Older Adult Protective Services (OAPS) Department is seeking an experienced and dedicated professional to join our team as a Victim Support Program Supervisor. Reporting to the Director of OAPS, this role will lead and supervise a team of four Victim Support Coordinators (VSCs), ensuring the effective delivery of services to individuals experiencing abuse, neglect, financial exploitation, and abandonment. The position combines administrative and clinical supervision, case management, and program development. A strong focus on building and maintaining collaborative relationships with external service providers, offering staff training, and advocating within the community is essential to success in this role.

Key Responsibilities:

• Provide both administrative and clinical supervision to the Victim Support Coordinators, overseeing case management activities and ensuring the delivery of high-quality, trauma-informed care for clients.
• Lead regular meetings, case conferences, and day-to-day interactions to monitor staff performance and ensure effective care plans that address abuse, neglect, and exploitation.
• Offer guidance to VSCs in their decision-making processes and assist in complex care planning.
• Act as a backup support in critical cases, intervening as needed when VSCs are in the field or handling urgent matters.
• Supervise the accurate and timely documentation of case data in the SAMS and ETO Case Management Systems.
• Assign cases based on the needs of victims, developing care plans aimed at reducing or eliminating immediate risks.
• Cultivate and maintain strong relationships with healthcare, legal, mental health, and other service providers to ensure comprehensive support for clients.
• Interpret and apply regulatory requirements under PA Act 79 and other relevant laws, ensuring compliance within the Victim Support Program.
• Evaluate the performance of individual staff members and the team, identifying areas for improvement and presenting training needs to the Director.
• Track case resolution timelines and work to improve efficiency and service delivery.
• Prepare and submit monthly reports on program statistics, as well as any additional reports as directed by the Director.
• Contribute to the development of departmental policies, procedures, and best practices to enhance service delivery.
• Participate in hiring, onboarding, and training of new Victim Support Coordinators.
• Represent the program through public outreach, education, and advocacy efforts within the community.
• Identify gaps in resources or services that may hinder effective victim support and work to address these barriers.
• Lead staff training and development initiatives, providing in-service education through supervision and team meetings.
• Perform other duties as assigned.

Qualifications:

• Master’s degree in Social Work (MSW) or related field (MA/MS in Social Science).
• Minimum of 3 years of combined casework and supervisory experience, with at least 1 year in a supervisory role, ideally in a social service or protective services setting.

This position offers the opportunity to play a pivotal role in the growth and success of the OAPS Department while making a meaningful impact on the lives of vulnerable individuals in the community.

Job Type: Full-time

Pay: $59,000.00 - $69,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Supervising: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Philadelphia, PA 19130

Salary : $59,000 - $69,000