What are the responsibilities and job description for the Assistant Director - Support Services position at Philadelphia District Attorney's Office?
Position : Assistant Director - Support Services
Unit : Victim Services Unit
Supervisor : Director of Victim Services
Company Description
The Philadelphia District Attorney's Office is committed to delivering justice and providing vital support to victims of crime. Our Victim Services Unit plays a critical role in guiding victims through the legal process and ensuring they receive the necessary support and resources. We are dedicated to enhancing the quality of victim services and fostering a supportive environment for both victims and staff.
Please note that effective September 1, 2021, the City of Philadelphia requires all new employees to present proof of vaccination against COVID-19.
To attain a job with the city, you must be a city of Philadelphia resident within 6 months (180 days) of hire and able to work completely in the office.
Summary of Job
The Philadelphia District Attorney's Office is seeking a dedicated and passionate Assistant Director of Support Services to join our team. This position plays a critical role in ensuring the rights and needs of crime victims are met and providing support throughout the criminal justice process. The Assistant Director of Support Services plays a crucial role in overseeing and enhancing the delivery of services to victims of crime. This position involves managing the daily supervision of victim witness coordinators, developing and implementing resources and referrals, and collaborating with other unit directors.
Duties & Responsibilities
- Supervision : Supervise and support a team of victim witness coordinators and support staff, including conducting regular performance reviews and fostering professional development.
- Program Management : Oversee the day-to-day operations of victim witness coordinators, ensuring efficient and effective delivery of services and support.
- Case Management : Oversee complex cases and provide direct support to victims as needed. Ensure that victims receive appropriate assistance, including emotional support, information on their rights, and referrals to additional resources.
- Procedure Development : Maintain and update victim witness coordinators' courtroom and unit assignments.
- Quality Assurance : Coordinate with victim witness coordinator to ensure the provision of high-quality services and adherence to best practices and policies. Ensure timely and appropriate services are provided to victims of crime and referrals to community resources.
- Program Management : Perform administrative tasks related to program management, including maintaining records, managing correspondence, and ensuring compliance with organizational and funding policies
- Collaboration : Work closely with other units within the District Attorney's Office, as well as external partners such as law enforcement agencies, community organizations, and advocacy groups. Foster strong relationships to enhance the coordination and effectiveness of victim services.
- Reporting & Analysis : Assist in preparing regular reports on program performance, including metrics related to service delivery and victim satisfaction. Assist in analyzing data to identify trends, areas for improvement, and opportunities for program enhancement.
- Operations : Assist the Director of Victim Services in the daily operations of the unit, special projects other tasks as needed.
Skills & Qualifications
Applications will be active for one year from the date of receipt by the Office.
All exempt employees of the District Attorney's Office are at-will employees and serve at the pleasure of the District Attorney. The at-will relationship shall not be modified for any employee and no agreement, oral or written, shall be entered into that changes the at-will relationship.
The Philadelphia District Attorney's Office is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.
