Behavioral Health Receptionist

Philadelphia FIGHT

Behavioral Health Receptionist Job Description

Philadelphia FIGHT was initially founded in 1990 as a comprehensive AIDS service organization. Today we are a Federally Qualified Health Center (FQHC) with clinical sites that provide state-of-the-art culturally competent primary care, advocacy, social services, consumer education and outreach for patients in need regardless of HIV or insurance status.

FIGHT is hiring for a Behavioral Health Receptionist. The BH Receptionist will support the Diana Baldwin Mental Health Clinic. Our clinic is staffed by a small and growing team of diverse, spirited and competent mental health professionals. Apply today and increase your chances of joining this team!

Qualifications: We are seeking individuals that meet the following criteria for this position:

• High School Diploma
• Trained in CPR
• Experience working in clinical settings
• Can demonstrate sound judgement, patience, integrity, organization, and prioritization in a multi-task environment
• Pays attention to detail, is dependable and flexible, great listening and communication skills.
• Competent in the use of Electronic Medical Record Systems

Responsibilities include:

General duties:

• Greet patients and visitors
• Optimizes patient satisfaction, provider time, and treatment.
• Check in patient which includes

1. Collecting paperwork
2. Updating demographic information
3. Verifying insurance
4. Collection payment

• Keep patients appointments on schedule by notifying providers
• Comfort patients by anticipating patients anxieties, answering questions and maintaining the reception area
• Manage patient flow including triaging of walk ins
• Keep reception area clean and organized
• Generate urgent/emergent referrals
• Schedule appointments for patients and the Health Center
• Answer the phone promptly and in a polite professional manner
• Obtain and enter accurate demographic information in the electric medical record system

Schedule appointments for patients:

• Answer telephone promptly and in a polite professional manner
• Obtain and enter accurate demographic information into the electric medical record system
• Schedule appointments
• Inform caller of items to bring to appointments (including insurance card, medications, office visit fee and verification of income)
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork
• Answer questions and offer information, as requested, to provide patient-focused service and a positive impression of the organization
• Confirm next-day appointments
• Make calls to reschedule appointments when necessary

Act as liaison for patients and the Health Center

• Direct calls to other departments and needed and appropriately
• Use sound judgement in handling calls, especially with upset patients
• Understanding of when to escalate calls to nurse/physicians/practice manger
• Generate urgent/emergent referrals

Function in a team

• Work in compliance with all medical policies
• Work in compliance with standards such as OSHA, HIPPA, CLIA and funding body regulations
• Demonstrate commitment to clinical care and confidentiality
• Provide cross-coverage at 3 other health centers on an as needed basis
• Provide cross-coverage for other positions with the Health Center
• Perform other reasonably related duties as assigned by supervisor or manager
• Exercise good judgment in bringing any issues necessary to the attention of the Administrative Director
• Constantly strive to achieve excellence in the day-to-day operations of the Jonathan Lax Treatment Center

Other: Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.

Salary range: Competitive with benefits included

Work environment: Generally works in a clinical office, but may occasionally be required to perform duties outside of the typical clinical setting.

Physical demands: Ability to continuously stand, walk or sit. Ability to bend, climb stairs frequently. Ability to lift up to 10 pounds infrequently. Ability to squat occasionally.

Work hours: 40 Hours/Week (M-F 9:00am - 5:00pm); Non-exempt

Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

Philadelphia FIGHT is an equal opportunity employer. Male-identified clinicians and therapists of color are strongly urged to apply.

To apply: https://www.fight.org/careers/