Service Representative I

EXAMPLES OF WORK (ILLUSTRATIVE ONLY )

• • Interviews applicants applying for vacant properties; provides housing information and elicits information from applicants; receives documents; checks documents for accuracy, completeness, and conformity with the program requirements; rejects improper documents; completes application and determines eligibility.
  • Processes applications: checks terminal for property status and to determine taxes, ownership, income information, taxes, water, and lien delinquency; prepares status report for each application completed. Dispatches repair crews based on information taken.
  • Performs filing, typing, and other clerical duties.
  • Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• • Considerable knowledge of the English language and spelling.
  • Considerable knowledge of office practices and procedures
  • Considerable knowledge of departmental functions and organizations.
  • Considerable knowledge of regulatory and procedural issues related to client eligibility for housing assistance programs.
  • Thorough knowledge of interviewing techniques.
  • Knowledge of house systems and repair approaches.
  • Proficiency in public contact and customer service.
  • Ability to speak and provide information clearly and concisely.
  • Ability to make judgmental decisions where several courses of action are presented.

This is skilled public contact work giving information to and interviewing the general public in order to process applications and determine eligibility for housing assistance in the City of Philadelphia. An employee in this class must determine what housing assistance is available based on the information provided by clients, explain what housing programs are available to meet their needs, determine what programs they qualify for, and inform the client what process is involved to apply. Employees may take phone applications from callers to the housing assistance Hotline and thereby directly provide access to housing assistance. Significant aspects of the work are full-time contact with the general public to provide and elicit information, and the use of judgment to properly process documents. Work is performed under the supervision of an administrative or clerical supervisor.

This position begins at the stated starting salary. The salary increases yearly to top of pay range based on satisfactory performance.

PHDC offers a generous benefits package, including:

• Superior health insurance (including prescription, vision, and dental)
• Generous retirement plan
• Life insurance
• Deferred compensation
• Paid vacation and sick time
• And much more!

ONCE HIRED ALL EMPLOYEES MUST BECOME A RESIDENT OF THE CITY OF PHILADELPHIA WITHIN SIX MONTHS OF APPOINTMENT AND MAINTAIN RESIDENCY STATUS IN THE CITY OF PHILADELPHIA AS A CONDITION OF EMPLOYMENT.

PHDC is an equal opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status .

MINIMUM REQUIREMENTS

• Education equivalent to completion of the twelfth school grade.
• Three years of experience in clerical work, two years of which shall have involved a significant job assignment giving information to or eliciting information from the public or receiving and answering complaints.
• Or any equivalent combination of acceptable education and experience.

PHYSICAL AND MEDICAL STANDARDS

• Ability to meet the physical and medical standards approved for this class.