What are the responsibilities and job description for the Membership Representative (Part-Time) position at Philadelphia Museum of Art?
We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
How You Will Contribute
The Philadelphia Museum of Art is seeking a professional and articulate Membership Representative to retain and provide customer service to members on-site from the Perelman Building’s Membership Call Center.
Specifically, you will:
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
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At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
How You Will Contribute
The Philadelphia Museum of Art is seeking a professional and articulate Membership Representative to retain and provide customer service to members on-site from the Perelman Building’s Membership Call Center.
Specifically, you will:
- Conduct outbound phone calls to lapsed or current museum members
- Utilize various campaign strategies for membership renewal, acquisition and stewardship
- Speak with members of all levels, presenting the benefits of membership, Museum exhibitions, programming, and our historic general collection
- Perform other duties as assigned
- Previous telemarketing and/or fundraising experience for non-profits is preferred.
- A desire to make consultative outbound phone calls over the course of 3-6 hour shifts in a busy, but friendly, call center environment.
- Basic computer proficiency, including experience with Microsoft Outlook, Teams and Raiser’s Edge is preferred, but not essential
- The hourly rate for this position is $16.75
- This position is Part-Time, Non-Exempt and working up to20 hours per week
- This position is part of the AFSCME Local 397 bargaining unit.
- This position reports to the Assistant Manager of Membership Sales
- Physical requirements:
- Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
- Able to move items up to 10 pounds
- Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job
- Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums
- Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest
- Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences
- Maintains confidentiality
- Adheres to all museum protocols, procedures, rules, and policies
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
- Free general admission to the museum for you and your immediate family
- Discounted guest tickets for admission
- Discounts on gift memberships
- Special staff tours and presentations from our curatorial and conservation teams
- Discounts at the museum restaurant, museum cafés, and museum retail and online stores
- Medical, dental, and vision benefits
- Fully paid short-term disability insurance, long-term disability insurance, and life insurance
- Health savings or flexible spending account program
- Retirement savings program with museum match
- Paid vacation, personal days, sick days, and holidays
- Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure
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