What are the responsibilities and job description for the Supervisor position at Philadelphia Parking Authority?
General Description :
Current employees of the Philadelphia Parking Authority who have been in their current position for at least six months and have satisfactorily completed their probationary period for the position currently held. Applicants must meet the minimum requirements. Employees currently on the Excessive Use of Sick Leave list will not be considered for this position.
The job of the Supervisor, Customer Service is to accomplish department objectives by supervising staff, organizing and monitoring work process, and handling Customer Service issues.
Principal Duties :
- Handles Customer Service issues in-person and over the telephone.
- Reviews daily work assignments of the clerical staff.
- Reviews payment plans for accuracy.
- Handles time control paperwork.
- Oversees supplies and maintenance staff.
- Monitors Lunch and Break Schedules.
- Acquires information from various PPA departments needed for hearings.
- Assists with debt checks.
- Monitors hearing queue to ensure that citizens are being seen in a timely manner.
- Performs related work as required.
Required Knowledge, Skills, and Abilities :
Minimum Acceptable Training, Experience, and Education :
Working Hours : Monday through Friday during normal business hours and as required, including rotational Saturday hours
Salary : $57,919 - $72,399
