What are the responsibilities and job description for the TLD Processing Specialist I position at Philadelphia Parking Authority?
General Description :
The Authority is looking for individuals to assist the Taxicab and Limousine Division’s (TLD) Administration and Enforcement Departments with customer service and inspection operations.
Principal Duties :
Administration Department : Processing Specialists serve in the front-line of the Department by working at the Customer Service Window. Duties include processing new / renewing driver applications, processing PennDOT paperwork, accepting payments for fines and assessments, processing miscellaneous filings, forwarding documentation to the Office of the Clerk, daily money intake / reconciliation and processing CPC renewals.
Enforcement Department : Processing Specialists schedule taxicab, limousine, and TNC inspections, receive driver documents, prepare folders, accept inspection payments, track results and failures, issue return inspection dates, data entry, record, file, and control PPA inspection stickers.
Required Knowledge, Skills, and Abilities :
Written Comprehension - understanding written sentences and paragraphs.
Written Expression - using English words or sentences in writing so that others will understand.
Written Expression - using English words or sentences in writing so that others will understand.
Problem Sensitivity - being able to tell when something is wrong or is likely to go wrong. It includes being able to identify the whole problem as well as elements of the problem.
Number Facility - adding, subtracting, multiplying, and dividing quickly and correctly.
Deductive Reasoning - applying general rules to specific problems and developing logical answers. It involves deciding if an answer makes sense.
Inductive Reasoning - combining separate pieces of information, or specific answers to problems, to form general rules or conclusions. It involves the ability to think of possible reasons for why things go together.
Information Ordering - correctly following a rule or set of rules or actions in a specific order. The rules or set of rules used must be given. The things or actions to be put in order can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
Working Hours : During normal business hours, Monday through Friday.
Minimum Acceptable Training, Experience, and Education :
- High School Diploma or GED required.
- Computer competency : learning and navigating through the TLD’s database (TLA) and other software such as AutoProcess and meter systems. Proficiency in Microsoft Office, customer service skills, public speaking, and organizational skills.
- Associate’s degree in a related field or equivalent experience is preferred.
Salary : $47,043 - $62,854
