What are the responsibilities and job description for the Development Associate - Membership position at Philbrook Museum of Art Inc?
Description
Institutional Overview
Nestled in 25 acres of beautiful gardens, Philbrook Museum of Art is a 1920s Italianate Villa featuring a dynamic program of rotating exhibitions and galleries alongside a robust slate of interactive and hands-on experiences. With an increased emphasis on how art and nature intersect throughout the galleries and gardens, programs at Philbrook prioritize connection through inspiration, creativity, learning, and social engagement. Hosting over 140,000 guests annually, Philbrook aims to reach a broad range of audiences, both locally across Tulsa, the region and beyond, and to provide a welcoming, relevant, and fun experience for all visitors.
Position Overview
We are seeking a full-time, Development Associate to help drive memberships at Philbrook Museum of Art. As a Development Associate in Membership, you will help drive memberships as a form of fundraising and engaging with the community. You will handle data and information with accuracy and confidentiality. You will support all departments, working as a team toward the same goal. You will build strong relationships with colleagues, vendors, donors, and volunteers by communicating proactively and maintaining a professional demeanor and positive attitude.
Essential Responsibilities
Gift Processing & Customer Service
- Process all levels of Membership contributions
- Ensure accuracy of data entry, Member records and mailings
- Pull acknowledgement letters and send digital acknowledgement
- Oversee Monthly Membership payment and follow-up tracking process
- Answer and return calls and emails from members while demonstrating the highest level of customer service
Events, Sales, and Administrative Support
- Attend Philbrook and/or offsite events to promote and sell memberships
- Provide proactive customer service support at events as needed
- Plan and oversee Member Appreciation month
- Plan gift membership promotions
- Provide support to the Membership team as needed
Requirements
What You Will Bring:
- Strong customer service skills
- Excellent phone and email etiquette
- Strong problem solving skills
- Exceptional organizational skills and attention to detail
- Friendly and professional demeanor
- History of building strong relationships with colleagues and clientele
Qualifications:
- A High School Diploma or equivalent
- One year experience in an office environment preferred; experience in retail sales preferred
- Computer database knowledge strongly preferred; experience with Excel preferred
- Tessitura experience highly desirable
Schedule Information
Monday through Friday 9 am - 5 pm
35-hour work week
Must be available to work Friday evenings and Saturdays as needed for events
Why You Want to Work for Us? Great team to work with Benefits!
- Health insurance
- Maternity and Paternity Leave
- Paid time off (PTO), Sick Leave, Paid Holidays
- Dental insurance
- Vision insurance
- Long Term Disability
- Flexible spending accounts
- 403(b) retirement plan and matching
For consideration, please submit both a cover letter and resume.
Philbrook provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $19 - $22
