Human Resources Operations Specialist - KY

People and Culture Operations Specialist – Owensboro, KY

Be a part of a revolutionary change!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Our success depends on people who are committed to our purpose and have an appetite for progress.

We are excited that our US headquarters in NYC has moved to Stamford, Connecticut as of November 2022. Our beautiful new location is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.

Your ‘day To Day’

As part of our U.S. People and Culture (P&C) team, this role offers a unique chance to shape employee experiences, support smooth onboarding, manage payroll and time management, administer benefits, and improve HR processes. The P&C Specialist will be tasked with supporting the management of activities on-site in Owensboro, KY as necessary and will have a meaningful impact across multiple office locations in the U.S., helping foster a supportive and productive work environment.

General Administration

• Employee Support Liaison: Serve as first point of contact for employee inquiries and concerns. Provide process and delivery support to P&C business partners. Engaging/escalating to appropriate internal/external teams to solve employee related issues/inquiries as needed.
• Facilitate job bidding process: Specifically for union employees in Owensboro. Prepare and post job bids on bulletin board, track those who applied for job bid, make recommendation based on union contract criteria’s, align with necessary parties and submit appropriate rate changes/adjustments for processing.
• Hourly Employee Communication: Specifically for on-site hourly employees who may not have access to computers or mobile devices during work hours, utilize alternative channels such as bulletin boards, shift meetings, or text messaging to ensure important information reaches employees without regular access to email.
  
  

Employee Onboarding/Offboarding

• I-9 & E-verify Processes: Ensure completion of Form I-9 for all new hires, verifying identity and employment eligibility through the E-verify system. This involves collecting and reviewing necessary documentation and resolving any discrepancies.
• New Hire Actions: Initiate and coordinate necessary actions within the Shared Service Center (SSC) to set up new employee records, including payroll, benefits enrollment, and access to company systems.
• New Employee Briefings: Coordinate orientation sessions for new employees, covering topics such as company policies, organizational culture, benefits packages, payroll procedures, and Internal Employee Portal navigation. Address questions and provide resources to help new hires acclimate to their roles and the company.
• Liaison: Serve as a liaison to ensure new hires receive accurate and timely guidance. Schedule personalized meetings between new employees and subject matter experts to provide in-depth information on specific areas, such as benefits, compensation, IT setup, or departmental processes.
• Resignations/Terminations: Process employee separations in collaboration with relevant departments. Communicate termination details to departing employees, including information on benefits continuation and COBRA coverage. Conduct Exit interviews as necessary.
  
  

Other Support Activities

• Internal Employee Portal Ticket Management: Initiate, track, and follow up on Internal Employee Portal tickets related to payroll issues reported by employees. Liaise with the Shared Service Center (SSC) to ensure timely resolution and communication of updates to employees.
• Payroll Support: Provide on the ground support and assistance to the Payroll Team on payroll issues, including data entry and system troubleshooting. Collaborate with other departments to resolve payroll-related inquiries and discrepancies.
• Benefits On-site support: Assist employees with navigating the benefits enrollment process, submitting tickets to the Shared Service Center (SSC) regarding benefits-related inquiries, then initiate, track and facilitate resolution of Internal Employee Portal tickets.
• Other Activities: Make necessary arrangement and coordination of company sponsored employee events. Arrange and track learning activities as needed. Support Service Awards inquires based on company guidelines and practices. Administer testing work requirements for specialized union job categories.
  
  

Who We’re Looking For

• Bachelor's degree in Human Resources, Business Administration, or equivalent experience in related field.
• 2 years of experience in HR operations, with a focus on onboarding, payroll, and benefits administration.
• Proficiency in HRIS systems, preferably SAP, Success Factors HCM or Success Factors EC.
• Strong understanding of employment laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and a high level of accuracy.
• Strong problem-solving and analytical skills.
  
  

What’s ‘nice To Have'

• REQUIRED Legally authorized to work in the U.S.
• REQUIRED Local to Owensboro, KY
  
  

What We Offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of a billion smokers.
  
  

PMI is an Equal Opportunity Employer. 

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.  

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.

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