District Service Manager - Imaging Systems (Travel: Indiana)

Job TitleDistrict Service Manager - Imaging Systems (Travel : Indiana)Job Description

District Service Manager - Imaging Systems (Travel : Indiana)

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As a District Service Manager, you will lead and manage a team of Field Service Engineers for Imaging Systems customer services, participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services. Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.

Your role :

• Recruit, onboard, and integrate new hires while developing and retaining top talent. Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment.
• Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales. Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes.
• Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance. Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence.
• Own and drive financial results (full profit / loss responsibilities) for the region while developing a business plan focused on growth and productivity. Work cross-functionally to manage risks and identify growth opportunities.
• Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction. Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams.
• Collaborate with various internal stakeholders (business line management, field sales distribution channels and management, field service distribution channels and management, administrative functions, technical innovation, and support services) to meet the needs of a diverse customer base.

You're the right fit if :

Travel for business and operate a company motor vehicle / drive (must maintain licensure and comply with fleet policy). Approximately 60% travel across the specified geography (Indiana) is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and / or train may be required.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details

The annual pay range for this position in IN is $103,000 to $175,000.

This role also includes company fleet / car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in the state of Indiana. The preferred location is in the Indianapolis, IN area.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer / Disabled / Veteran and maintains a drug-free workplace.

PDN-9d53a076-b23a-4ca5-a3c5-74087080d4a7

Salary : $103,000 - $175,000