Ecommerce Manager

PRIMARY FUNCTION

Phillips seeks a talented Manager to support its growing ECommerce business. The ECommerce Manager’s primary function is to own the day-to-day operations of Dropshop and PhillipsX, inclusive of sale planning, marketing, publishing, and operations. Alongside the Retail Sale Director, ECommerce, the ECommerce Manager will ensure adherence to best practices, introducing industry leading processes and procedures where possible. The ideal candidate is comfortable working on projects from concept through delivery and has experience working on concurrent projects with varying lead times.

About Phillips’ ECommerce Channels:

Dropshop

Dropshop, Curated by Phillips, offers exclusive Drops by creators, for collectors. Dropshop’s limited-edition releases of primary market art and objects are exclusive to the company's digital platform and conceived in partnership with the artists, collaborators, and brands shaping contemporary culture. Items are available through a timed “buy now” ECommerce model at www.phillips.com/dropshop. By redefining the dynamics of the traditional art market framework, Dropshop's goal is to connect artists, galleries, curators, institutions, and non-profit organizations with a global collecting community. Further, creators will receive a resale royalty commission for any work purchased from Dropshop that is subsequently re-offered at Phillips — an industry first.

PhillipsX

PhillipsX is a dynamic selling exhibition platform operated by the global Private Sales team. Through PhillipsX, our influence extends beyond the realm of auction and into the broader global cultural landscape by offering a boundaryless discovery, selling, and buying experience based on the traditional retail gallery model. PhillipsX highlights notable artists and creators of the 20th and 21st centuries, creating new and important dialogues around established and emerging artists, movements, genres, and mediums.

Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications.

DUTIES AND RESPONSIBILITIES

• Oversee day to day operations of Phillips ECommerce channels, inclusive of Dropshop and PhillipsX.
• Partner with Retail Sales Director and Business Director to ensure the Dropshop pipeline is in line with annual budget.
• Provide support for the Dropshop and PhillipsX teams by fielding mainline phone calls, answering basic questions in a polite and professional manner.
• Manage general Dropshop & PhillipsX inboxes, reviewing and answering inquiries and facilitating post-sale communication, inclusive of Know Your Client (KYC) Verification, Billing & Shipping updates.
• Liaise with Marketing, Creative, and Press departments to support seamless campaign rollouts, including but not limited to asset and copy delivery, partner feedback and final approval.
• Write/prepare editorial notes for each drop in collaboration with marketing team and artist/partner.
• Coordinate with publishing team, ensuring that all required assets are approved, filed and delivered according to publishing schedule.
• Maintain up to date Dropshop inventory, inclusive of the Dropshop Archive, inbound property that needs to be illustrated for upcoming Drops, and the release of property from Phillips systems following fulfillment.
• Partner with Shipping and Operations to ensure proper staffing and materials are available for drop and exhibition fulfillment.
• Process and track Purchase Orders for sale expenses, effectively managing sale costs and approvals together with management team, in line with Company policies and approval matrix.
• Invoice pre-drop and exhibition sales, as required.
• Review and reconcile purchases, updating fulfillment status post-drop.
• Organize departmental events/meetings, as required.
• Manage Dropshop document archive, specifically relating to legal, KYC, cataloguing, edition allocation, and digital assets.
• Travel between Park Avenue office and Long Island City warehouse to oversee drop fulfillment, as required.
• Liaise with internal projects leads in marketing, product, technology, and operations as required.
• Other duties as assigned.

PROFESSIONAL SKILLS AND EXPERIENCE

• 4 years of experience in the art world or an Ecommerce marketplace.
• Experience with inventory and property management, fulfillment experience a plus.
• Ability to communicate in a professional manner with a wide variety of people, including written and verbal communication.
• Prior experience with Shopify and NetSuite preferred.
• Excellent time management skills with the ability to work under pressure and prioritize meeting strict deadlines.
• Fluency in Microsoft Office (Excel, Outlook, Word and PowerPoint)
• Ability to manage projects with minimal line manager supervision.
• Experience with project management software a plus.
• Experience in process and data management with demonstrated ability to analyze data and present with a high degree of fluency to senior stakeholders, preferred.

EDUCATION AND TRAINING

• Bachelor’s degree or equivalent work experience required.
• Master’s degree in Business or Art Administration, or equivalent work experience a plus.
• Foreign languages, desirable.

PERSONAL ATTRIBUTES

• Ability to communicate in a professional manner with a wide variety of people including written and verbal communication.
• Excellent time management and prioritization skills with ability to work under pressure to meet strict deadlines.
• Ability to work individually on own initiative and as part of a team.
• Ability to deal effectively and efficiently with multiple tasks.
• Proactive with excellent organization skills and meticulous attention to detail.
• Ability to work professionally and collaboratively with all other areas within the business.
• Ability to handle confidential information discreetly and responsibly.
• Ability to learn Phillips’ internal programs, systems and software.

WORKING CONDITIONS

• Work is undertaken primarily within an office environment at the New York 432 Park Avenue location.
• Flexibility with working hours including some evenings and weekends/ willing to work all events.
• Ability to lift up to 50 pounds.

ADDITIONAL INFORMATION

• The salary range for this role is $70,000-80,000.

Salary : $70,000