What are the responsibilities and job description for the Collections Representative (Debt Management Specialist) position at Phillips & Cohen Associates Ltd.?
Phillips & Cohen Associates, Ltd., the global leader in specialized consumer engagement services with operations in the United States, United Kingdom, Canada, Germany, Australia and New Zealand, seeks a Consumer Care Specialist to join our Debt-Settlement/DMC team. The incumbent will proactively manage large volumes of consumer credit account to maximize payment volume and secure timely payments from debt settlement companies working on consumers’ behalf. This role requires a traditional debt-collection skill-set coupled with advanced administrative proficiency, including the updating, input, and processing of data residing within Excel spreadsheets.
Responsibilities:
Engage in outbound\inbound collection calls and email messages with debt settlement representatives to assess account position and negotiate favorable results for our clients.
Develop and foster a working relationship with debt settlement company representatives.
Establish agreeable payment arrangement, monitor progress, and ensure timely follow-up when necessary.
Monitor assigned accounts and applicable inventory to identify recovery opportunities and portfolio trends and provide regular recovery forecasts to management.
Find/identify efficiencies within the current workflows and assist in the logical implementation of the improvements.
Ensure all communications, including collection emails, letters, follow applicable regulation, client protocols, and internal policy and procedures.
Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.
Qualifications:
High School diploma or equivalent; AA or BA/BS preferred.
2 years relevant experience with process workflows and or collections experience.
Account-level negotiation skills; salespersonship.
Advanced administrative/office skills – including business-professional writing/email & the ability to manually enter/maintain account level data.
Advanced Microsoft Excel skills- specifically, the ability to process & manipulate spreadsheets.
Key attributes; Commitment; Compliance; Compassion; Innovation; Professional; Self-Starter; Team Player; Focus; FDCPA; Negotiation; Microsoft Office; Excel.
