Collectors - Estate Care Specialist

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join its team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner. WHAT’S IN IT FOR YOU? Hourly rate up to $22.00 / hour plus monthly bonus opportunities. Salary Accelerator, granting salary increases in the first and second year of employment. Access to PCA’s Global Career Path for employee development. Competitive benefits package which includes Medical, Dental & Vision. 401k program with PCA matching part of employee contributions. Short-term & Long-term disability insurance company sponsored life insurance. Paid Time Off. Casual dress code, Jeans are ok! Free Parking. Responsibilities: Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely payment. Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process. Maintain and manage queue of files in-line with applicable regulations, company procedures, and customer service best practices. Respond to and address inquiries from attorneys, executors, administrators and/or estate representatives. Provide requested correspondence and/or account documentation and follow-up to ensure receipt. Resolve questions, discrepancies and disputes pertaining to outstanding account balances timely and completely. Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews. Qualifications: High-school diploma, or equivalent. Experience within debt collections, customer service, or similar phone-based employment preferred. Effective communication, problem-solving and analytical skills. Ability to work independently and to adapt to a fast-changing environment. Proficiency in Microsoft Office, including Excel and Word. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency. 2 years’ experience working with multiple systems applications and computer screens simultaneously. *Key attributes; Commitment; Compliance; Compassion; Innovation; Professionalism; Initiative-taker; Negotiation; Creativity; Focused; Motivated; Fair; Empathetic; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded; Colleague, Punctual *Schedule: 2 days 12pm-9pm, 2 days 8am-5pm, 1 rotating Friday 8am-6pm, 1 Saturday per month 8am-12pm

Salary : $20 - $22