What are the responsibilities and job description for the Customer Experience Intern (Fall 2025) position at Phillips Edison & Company?
Phillips Edison & Company takes PRIDE in creating great omni-channel grocery-anchored shopping experiences and improving communities, one center at a time. PECO’s culture is fueled by the ENERGY our team brings to work every day - to find creative solutions and create value for our centers, our investors, our communities and the greater world around us. PECO’s culture is driven by our team’s CONNECTION to each other and the communities in which we live and work. PECO embraces the OPPORTUNITY to source and implement creative and sustainable programs to create a positive impact on the environment.
Phillips Edison’s operating platform provides retail services including acquisition, redevelopment, leasing and management of grocery-anchored retail centers.
What you’ll do:- Assist the Customer Experience (CX) Team with achieving the Sales compliance goals
- Facilitate training and user adoption of the sales module for Neighbors (tenants), including understanding the sales submission process and training small business Neighbors on the software.
- Enter monthly sales figures provided via email into MRI, ensuring all data not submitted through DashComm (the software that contains the sales submission module) is accurately recorded.
- Assist in administrative tasks relating to the Tenant Improvement Allowance Process (i.e. saving packets to RC, and Lien searches)
What you’ll learn:
The basics of operations in commercial real estate
How to read a commercial tenant lease
How to utilize various software platforms like DashComm (Tenant Communication Software), IDP (Property Management & Site Mapping Software), MRI (PECO’s Enterprise Resource Platform).
Basics of Neighbor communication, lease requirements, and understanding the role of Customer Experience in a commercial real estate company
How to establish and roll out new processes that impact thousands of DashComm users
What we’re looking for:
- A current undergraduate student who is able to work full-time during the semester in our Cincinnati, OH office
- Someone who enjoys creative problem solving
- Someone with patience who can help teach our Neighbors new process
- Strong organizational skills and attention to detail
- Agile thinkers and “doers”
Please note that interns are responsible for their own transportation to and from the workplace, located at 11501 Northlake Drive, Cincinnati, OH 45249. We do not provide transportation services or reimbursements for travel expenses related to an intern's daily commute.
Why PECO?
With consistent recognition as one of Cincinnati's top workplaces for 8 consecutive years, PECO's success as one of the nation's largest owners and operators of grocery-anchored shopping centers is driven by a strong employee culture and a small company feel. PECO values diversity, equity, and inclusion through various employee resource groups, and offers numerous wellness programs - including an on-site fitness facility and fitness classes. At PECO, associates enjoy meaningful interactions with one another, creating an energetic, high performing, yet relaxed work environment where individuals truly enjoy being a part of the team.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
