Bilingual Call Center Representative

Summary of Job:

**Must be willing to work Monday - Thursday 10:30 am - 7 pm, and Friday 8 am - 5 pm***

Call Center Representatives work with prospective families that are interested in enrolling a student in cyber school for grades K – 12. By utilizing various computer systems and business processes, Representatives assist families with completing an application, submitting required paperwork, and scheduling orientation sessions. Representatives will be responsible for providing first-level support pertaining to questions about the school, programs, academics, and the enrollment process. Assisting families through the complexity of each stage of the enrollment process in a nurturing, informative, and welcoming way is critical to the success of the position. Call volumes may fluctuate depending upon the time of year, OT and/or weekend hours may be mandatory during critical times.

Minimum Qualifications: (Special skills, knowledge, ability, education, etc.)

• Spanish-English bilingual required
• Strong organizational, written communication, and time management skills
• Compose personalized responses to a variety of questions received through email
• Exceptional verbal communication skills that are conveyed over the phone
• Demonstrated comfort utilizing both a phone system and computer system for entering demographic information
• Previous call center or customer service experience preferred; understand the value and importance of providing the highest level of customer service
• Team-oriented
• Ability to work in a fast-paced environment
• Additional duties as assigned

Essential Job Functions:

• Demonstrate sensitivity working with confidential information, adhering to FERPA policies
• Work independently and collaboratively to meet enrollment goals
• Accurate and efficient processing of applications
• Attention to detail
• Provide timely and accurate responses to questions
• Be continually available on a phone queue and utilize a proprietary business system for data entry
• Responsible for outgoing calls to provide follow-up to families, ensure problem resolution, and to invite to informational events
• Offering assistance in other areas of the company as needed

Company Perks:

• OT & Bonus opportunities
• Flexible Hybrid schedules (after training period)
• 11 paid Holidays
• 3 weeks Paid Time Off your 1st year
• Birthday & Volunteer Paid Time Off
• Company-paid Life, Accidental Death, Short & Long Term Disability Insurance
• Single Medical coverage less than $100 per month
• Company HSA contributions ($1000/$2000 per year)
• Employee Assistance Program with free Counseling
• Fun activities (cookouts, food trucks, catered lunches, basketball, video games)

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Commute:

• Middletown, PA 17057 (Preferred)

Work Location: Hybrid remote in Middletown, PA 17057

Salary : $1,000 - $2,000