What are the responsibilities and job description for the Customer Specialist position at Phillips Managed Support Services?
Customer Specialists work with prospective families that are interested in enrolling a student in cyber school for grades K – 12. By utilizing various computer systems and business processes, Customer Specialists assist families with completing an application, submitting required paperwork, and scheduling orientation sessions. Customer Specialists will be responsible for providing first level support pertaining to questions about the school, programs and academics, and the enrollment process. Assisting families through the complexity of each stage of the enrollment process in a nurturing, informative, and welcoming way is critical to the success of the position. Call volumes may fluctuate depending upon the time of year, OT and/or weekend hours may be mandatory during critical times.
Benefits
Medical, vision and dental insurance
STD / LTD
401k w/company match
PTO
Volunteer PTO
Birthday PTO
11 Paid Holidays
Health Savings Account
Additional Perks
Employee Assistance Plan
Employee Appreciation Events
Gym Reimbursements
Wellness Coach
Nutrition Counseling
Hybrid schedule possible after training
Company Description
Phillips Managed Support Services (PMSS) is an organization that supports reputable Cyber Schools across multiple states. PMSS strives to provide superior service to every family via phone and email by modeling our core values during every interaction.
Our Core Values
Think Team First
Embrace Change & Innovate
Have a Passion for Learning, Growth and Excellence
Enhance the Lives of our Team Members
Earn Trust through Integrity and Reliability
Respond, Take Ownership, Finish
Be Gracious, Respectful, and Give Back
Essential Job Functions
- Demonstrate sensitivity working with confidential information, adhering to FERPA policies
- Work independently and collaboratively to meet enrollment goals
- Accurate and efficient processing of applications
- Attention to detail
- Provide timely and accurate responses to questions regarding the enrollment process
- Be continually available on a phone queue and utilize a proprietary business system for data entry
- Initiate outbound calls to provide follow-up to families, ensure problem resolution, and to invite them to informational events
- Compose personalized responses to a variety of questions received through email
- Offering assistance in other areas of the company as needed
Minimum Qualifications
- Spanish/English bilingual skills required
- Exceptional verbal communication skills that are conveyed over the phone
- Strong organizational, written communication, and time management skills
- Team-Oriented
- Previous call center or customer service experience preferred; understand the value and importance of providing the highest level of customer service
- Demonstrated comfort utilizing both a phone system and computer system for entering demographic information
- Ability to work in a fast-paced environment
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Middletown, PA 17057: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $17 - $0