Help Desk Technician

Job description

• Phillips Managed Support Services is looking to hire talented, dependable, Helpdesk Technicians (Bilingual is a plus). We are offering Full-Time hours, Paid Time Off, Full benefits, remote hybrid schedules are available after training, some in office hours are required.

Summary of Job:
The candidate should have strong communication skills and demonstrate proficiency in troubleshooting application and hardware issues remotely. The position will work within a call center setting as well as a computer repair center. Strong team player and exceptional customer service skills necessary.

Responsibilities:
Assist customers via phone/email with application and hardware issues. Applications include, but are not limited to, Microsoft Windows, Microsoft Office Suite, and Adobe Acrobat Pro. Hardware support includes laptops, printers and accessories. Assist clients with connectivity and web browsing issues. Some hands on cleaning, diagnosing, repairing, and imaging laptops and accessories will be required.

Minimum Qualifications:

• Excellent written and verbal communication skills (Bilingual in Spanish and English is a plus)
• Strong understanding of connectivity and Internet-related issues
• Strong troubleshooting skills
• Experience with Microsoft Windows 10/11
• Experience with Microsoft Office Products
• Basic understanding of Microsoft Exchange/Office 365 a plus
• Ability to manage and utilize ticketing systems

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Middletown, PA 17057 (Required)

Ability to Relocate:

• Middletown, PA 17057: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18