Outbound Operations Supervisor

Phillips Pet Food & Supplies has been in business since 1938. Today, Phillips is the premier pet food and pet supply distributor with distribution centers strategically located across the United States. We proudly distribute to pet stores, feed & farm stores, groomers, veterinarians, and humane organizations.   Position Summary: We are seeking a 2nd Shift Operations Supervisor to oversee outbound operations in one or more facility departments or functional areas. This role ensures the timely and efficient distribution of goods to maximize sales potential while maintaining sound inventory practices. The supervisor will coordinate closely with Sales, Customer Care, Supply Chain, and Category Management to meet and exceed customer expectations. Hours: Monday - Thursday, 2:30 PM - 1:00 AMSalary: $65,000 - $70,000 plus a quarterly bonus Essential Job Duties & Responsibilities: Model and manage the company’s core values. Participate in hiring, training, development, and performance management of personnel in accordance with company and governmental policies. Coordinate and execute employee training, retention, and hiring programs. Enforce the “open door/open floor” policy and zero-tolerance policies. Train associates and ensure compliance with all company safety policies and practices; identify and eliminate hazards. Oversee receiving, picking, and loading operations, as well as transportation, inventory control, and quality. Ensure employees' productivity levels, track and analyze product expiration dates, oversee cycle counts, monitor customer returns/credits, manage in-house damages/write-offs, ensure accuracy of intercompany transfers, and maintain compliance and recalls. Ensure compliance with company and government regulatory rules and policies, including OSHA, environmental, food safety, DOT, and transportation authorities. Participate in and coordinate operational management development programs. Handle other duties as assigned. Key Competencies: Ethics and Values: Adheres to core values and beliefs, acts in line with those values, rewards the right values, and practices what is preached. Drive for Results: Persistent and consistent in pushing for results that exceed expectations, enjoys hard work, and is action-oriented. Approachability: Easy to approach and talk to, puts others at ease, builds rapport well, and is a good listener. Directing Others: Establishes clear direction, plans and organizes work, maintains two-way dialogue, and brings out the best in people. Motivating Others: Creates a climate for success, empowers others, is visible and energetic, and sets stretch goals. Conflict Management: Steps up in conflicts, settles disputes equitably, finds common ground, and gains cooperation. Managing and Measuring Work: Assigns responsibility, sets clear objectives, monitors progress, and designs feedback loops. Managing Diversity: Manages all kinds of people equitably, supports equal and fair treatment, and hires a diverse workforce. Organizing: Uses resources effectively and efficiently, arranges information and files in a useful manner. Planning: Accurately scopes out tasks and projects, sets objectives and goals, develops schedules, anticipates problems, and evaluates results. Customer Focus: Dedicated to meeting customer expectations, uses customer information for improvements, acts with customers in mind, and maintains effective relationships. Position Requirements: High school diploma; associate degree preferred. 3 years of experience in a distribution environment. Excellent communication and collaboration skills. Strong organizational skills and attention to detail. Experience in staff management, workload planning, and objective setting. Why Phillips? Phillips Pet Food & Supplies has been a trusted name since 1938. As a leading pet food and supply distributor with distribution centers across the U.S., we proudly serve pet stores, feed & farm stores, groomers, veterinarians, and humane organizations. Here are some benefits of working with us: Attractive compensation, benefits, and incentive packages. Benefits available after 90 days, including Medical, Dental, Vision, Disability, Life Insurance, Vacation, Sick Time, Paid Holidays, and 401K. A casual, team-oriented work environment. Fun company events and luncheons to encourage camaraderie. Employee discounts on pet food and supplies. Phillips supports local charities and animal shelters through donations. Safety is a core value at Phillips, not just a priority. INDPPFS

Salary : $65,000 - $70,000