Outbound Operations Supervisor

Position Summary: This is a 2nd Shift Operations Supervisor position responsible for supervising Inbound operations in one or more departments or functional areas of the facility.  The position assures the adequate and timely distribution of goods to attain maximum sales potential consistent with sound inventory practices and controls.  Coordinates and closely aligns with Sales, Customer Care, Supply Chain, and Category Management to meet or exceed customer expectations and requirements. Hours: Monday - Thursday 12:00pm - 10:30pm  Essential Job Duties & Responsibilities:   Responsible for modeling and managing the Company’s core values Participates in the hiring, training, development, and performance management of personnel in accordance with established Company and governmental policies, procedures, and practices Coordinates and executes employee training, retention, and hiring programs in accordance with established Company programs and policies Ensures the “open door/open floor” policy as well as the zero-tolerance policies are strictly enforced and encouraged. Trains associates and ensures compliance with all company Safety policies and practices; Identifies and eliminates hazards Responsibilities may include oversight of receiving, picking, and loading operations, as well as transportation, inventory control, and quality.   Accountability for the productivity levels of employees, tracking/analyzing product expiration dates to prevent shipments of short-dated and expired products, overseeing cycle counts, tracking and analyzing customer returns/credits, in-house damages/write-offs, ensuring the accuracy of intercompany transfers, compliance and recalls, control and maintenance of company assets and equipment Ensures compliance with Company and government regulatory rules and policies including, but not limited to OSHA, environmental, food safety, DOT, transportation authorities, etc. Participates in and coordinates operational management development programs Handles all other duties as assigned  Key Competencies:    Ethics and Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches     Drive for Results: Persistence, and consistency, push the organization for results that exceed expectations. Is constantly and consistently one of the top performers, enjoys hard work, and is the bottom line and action-oriented. Approachability: Is easy to approach and talk to: spends the extra effort to put others at ease, can be warm and gracious; is sensitive to and patient with interpersonal anxieties of others, builds rapport well; is a good listener.     Directing Others: Establishes clear direction, and stretches organization, planning & organization. Lays out work in a clear and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; clear communicator    Motivating Others: Creates a climate for the organization to succeed,    empowers, visible, and energetic, breaks down walls; sets stretch goals and objectives    Conflict Management: Steps up in conflict, tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise     Managing and Measuring Work:  Assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors progress and results’ designs feedback loops into work     Managing Diversity: Manages all kinds and classes of people equitably, hires variety and diversity, and supports equal and fair treatment and opportunity for all     Organizing: Uses resources effectively and efficiently; arranges information and files in a useful manner     Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task\people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results    Customer Focus: Is dedicated to meeting the expectations and requirements of the internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect  Position Requirements: High school diploma; associate degree preferred 3 years experience working in a distribution environment Excellent communication, and collaboration skills Capable of carrying out a given task with all details necessary to get the task done well Staff management, workload planning, objective setting, and organizational skills, required Why Phillips? Phillips Pet Food & Supplies has been in business since 1938. Today, Phillips is the premier pet food and pet supply distributor with distribution centers strategically located across the United States. We proudly service pet stores, feed & farm stores, groomers, veterinarians, and humane organizations. Here are some of the perks of working with Phillips: Attractive compensation, benefits, and incentive packages. Benefits offered after 90 Days include Medical, Dental, Vision, Disability, Life Insurance, Vacation, Sick Time,  Paid Holidays, and 401K. Phillips offers a casual, team-oriented work environment. We like to have fun and encourage camaraderie through company events and luncheons. Phillips offers employee discounts on pet food and supplies. Phillips gives back! Phillips donations help to support local charities and animal shelters. At Phillips, your safety is much more than a Priority… it’s a Key Value of the organization! INDPPFS