What are the responsibilities and job description for the Helpdesk Support Technician position at Philly Shipyard default?
ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.
- Ensure that all PSI safety procedures, rules and regulations are followed and met;
- Offer hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones;
- Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access and in-person;
- Prepare and deploy hardware, desktops, laptops, and mobile platforms;
- Maintain all printers, including deployment, troubleshooting, and supply management;
- Maintain and track all IT hardware inventory and software licensing;
- Manage and coordinate support for Mobile Devices and Service Plans;
- Provide basic network hardware installation and configuration assistance;
- Provide basic Active Directory management and server application support;
- Participate in on-call afterhours support rotation on a scheduled basis;
- Perform other related duties as required and assigned.
COMPETENCIES
- Able to communication effectively with all levels of the organization
- Decision making/problem solving
- Adaptability and organizational skills and understanding
- Conflict resolution
- Strategic thinking
- Stress management
- Willingness and ability to work as a team member
SUPERVISORY RESPONSIBILTY
This position has no supervisory responsibilities.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree in related field preferred or equivalent Associate Degree
- Prior experience with server hardware, software and applications
- 2-3 years’ experience in desktop support preferred
WORK ENVIRONMENT
Environmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes and smoke. Work may be carried on indoors or outdoors, and may involve exposure to inclement weather conditions.
*Philly Shipyard is a TOBACCO-FREE facility.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Employment in this position is contingent upon passing the medical examination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION TYPE/EXPECTED HOURS OF WORK
This is an onsite, full-time, safety-sensitive position. Standard days and hours of work vary by department, days and hours determined by department schedules.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
Philly Shipyard is committed to equal opportunity for all applicants. The recruitment, selection, employment and training of employees during employment, shall be without discrimination because of race, color, religion, national origin, gender or age-except that the applicant must meet the minimum age requirement. Philly Shipyard does not, and will not, discriminate because of the disability of such individual.
