What are the responsibilities and job description for the School Bus Transportation Dispatcher - Customer Service position at Philly Transportation, LLC?
Job Summary
We are seeking a dedicated and detail-oriented Customer Service- Dispatch Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in managing their transportation needs. Your expertise in transportation management systems and strong communication skills will be essential in ensuring customer satisfaction and efficient operations.
Duties
- Respond to customer inquiries via phone systems, providing accurate information regarding School Bus transportation management.
- Utilize School Bus transportation planning tools to assist clients with their logistics needs effectively.
- Perform data entry tasks to maintain accurate records of customer interactions and transactions.
- Coordinate dispatching activities to ensure timely delivery and pick-up of passengers
- Monitor and manage transportation operations using School Bus Transportation Management software.
- Maintain a professional demeanor while demonstrating excellent phone etiquette during all customer interactions.
- Collaborate with team members to resolve issues and improve transportation services.
Experience
- Previous experience in customer service, particularly within the transportation or logistics industry, is preferred.
- Familiarity with transportation management systems and fleet management practices is a plus.
- Strong data entry skills with attention to detail are essential for maintaining accurate records.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- Excellent verbal communication skills, with a focus on providing outstanding customer service.
- Join our team as a Customer Service Representative- Dispatcher and contribute to our mission of delivering top-notch service while growing your career in the transportation industry!
Job Type: Full-time
Pay: From $44,208.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $44,208