What are the responsibilities and job description for the IT Support Specialist position at Philotech, Inc?
About Us:
Philotech is a fast-growing tech firm dedicated Managed Service Provider (MSP) focused on safeguarding digital assets and ensuring secure operations for CPAs, TPAs and Financial firms. We pride ourselves on innovation, collaboration, and empowering our team to tackle the latest IT and cybersecurity challenges.
Job Overview:
We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic/innovative team. The successful candidate will play a key role in protecting our client’s digital infrastructure by monitoring systems, identifying vulnerabilities, and implementing security measures. This is an excellent opportunity for individuals passionate about cybersecurity and looking to grow their expertise in a supportive environment.
Duties:
- System administration with onboarding new client systems.
- Install, configure, and maintain security hardware and software
- Conduct regular maintenance checks on systems to prevent potential issues.
- Monitor and analyze security alerts from various tools and systems.
- Assist in the configuration and maintenance of IT infrastructure, including firewalls and VPN connections.
- Conduct vulnerability assessments and implement remediation strategies.
- Perform system and network monitoring to detect and respond to suspicious activities.
- Assist in incident response activities, including forensic analysis and reporting.
- Document all support requests and resolutions in the ticketing system for future reference.
- Support compliance with industry standards, regulations, and company policies.
- Maintain up-to-date knowledge of cybersecurity trends and emerging threats.
- Collaborate with other IT staff to implement new technologies and improve existing systems.
Requirements:
-Required
- Associate’s or Bachelor’s degree in Cybersecurity, Computer Science, or a related field, or equivalent experience.
- Proven experience in IT support or a related field.
- Strong knowledge of software troubleshooting techniques across multiple operating systems, particularly Windows and Mac OS.
- Familiarity with desktop support practices and tools.
- Understanding of network security measures, including firewalls and VPNs.
- Knowledge of cybersecurity principles, including firewalls, IDS/IPS, and endpoint security.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A proactive approach to problem-solving with strong analytical skills.
-Preferred:
- Experience with security monitoring tools (e.g., SIEM systems).
- Industry certifications such as CompTIA Security , CEH, or CISSP.
- Experience with cloud security tools and platforms (e.g., AWS, Azure)
What we Offer:
- Competitive salary with bonus incentives, medical and retirement benefits package.
- Opportunities for professional development and certifications.
- A supportive and inclusive company culture.
How to Apply:
- Interested candidates should submit their resume and a brief cover letter by January 30, 2025 application deadline.
- Join us at Philotech and be part of a team that’s making a difference in the world of cybersecurity!
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Profit sharing
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
Experience:
- IT support: 3 years (Required)
- Windows 11: 2 years (Required)
- Microsoft 365: 2 years (Required)
Experience:
- IT support: 3 years (Required)
- Windows 11: 2 years (Required)
- Microsoft 365: 2 years (Required)
Experience:
- IT support: 3 years (Required)
- Windows 11: 2 years (Required)
- Microsoft 365: 2 years (Required)
Ability to Commute:
- Sacramento, CA 95827 (Required)
Ability to Relocate:
- Sacramento, CA 95827: Relocate before starting work (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $70,000 - $85,000