Service Coordinator

Reports to: Property Manager

Duties and Responsibilities:

•  Provides general case management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include job training, drug and alcohol counseling, preventive health screening, and other family services.
•  Works with other social service and providers to assist tenants who speak languages other than English receive important information in their primary language.

•  Sets up Service Agency Listing for Self-Referral. This directory may include a listing of State and/or local service providers that residents can contact for assistance (e.g., services to families, children, individuals who are elderly, persons with disabilities, emergency assistance). In many cases State and local governments can also provide a listing of the non-profit agencies with which they contract for services.
•  Sponsors educational events which may include subjects relating to health care, job search seminars, life skills training, etc.

•  Facilitates the formation of Self-Help Groups within the project's community if a particular need is evident. The formation of small groups will assist in fostering a sense of community and encourage residents' efforts to support and assist each other.

•  Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.

•  Sets up volunteer support programs with service organizations in the community.

•  Helps the residents build informal support networks with other residents, family and friends.

•  Provides training to project residents in the obligations of tenancy or coordinates such training.

•  Work with management to screen applicants, perform home visits, apartment inspections and assist in insuring continued occupancy of eligible tenants.

•  Help maintain all grant funding associated with position.

•  Perform general office and administrative tasks.

Qualifications:

•  A Bachelor of Social Work or degree in Psychology or Counseling is required.
• Two to three years experience in social service delivery with seniors or people with disabilities.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve and provide results for families.
• Bi-lingual (Spanish) preferred

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.  Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.