What are the responsibilities and job description for the Configuration & Support Analyst position at PHMC?
PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.
Overview of the City of Philadelphia
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Agency Description
The mission of the Office of Homeless Services (OHS) is to make homelessness rare, brief and non‐ recurring. OHS works collaboratively with a broad‐based network of public and private providers to utilize practices that are informed by data, honor the different perspectives of all stake holders and are trauma informed. OHS works to maximize resources while monitoring emerging trends, tracking progress and shifting priorities as needed.
Work-Life
Working hours are generally 37.5 hours per week. Our team works in-office 5 days a week
Remote work is not possible
Position Summary
The Office of Homeless Services (OHS) is the public entity charged with the policy, planning and coordination of the City’s response to homelessness. Homeless Services is the Collaborative Applicant for the HUD homeless Continuum of Care (COC), and coordinates the Philadelphia COC, an inter-agency planning body committed to coordinating and implementing a community-wide response to addressing homelessness in the City of Philadelphia. The community's response includes outreach, shelter, housing, supportive services, and homeless prevention strategies that address the needs of persons experiencing or at-risk of experiencing homelessness.
The Configuration & Support Analyst will play an integral role in supporting the development and implementation of system-level performance standards. This role will develop configurations for the system including configuration of provider specific reporting and workflow design to improve efficiency of data collection procedures.
This role will use their knowledge and experience to improve and increase the effectiveness and efficiency of Service Desk operations, and help plan, execute, and implement infrastructure and business system projects plus provisioning of accounts and access.
The Configuration & Support Analyst will address and resolve incident and service request tickets from end users and staff, provide end-user support, document tickets for escalation to the HMIS vendor, provide accurate, professional, and timely documented updates to all assigned tickets. Follow and execute documented and approved policy, processes, and procedures. Communicate clearly and concisely, verbally and in writing, with users and technical support. Provide exceptional customer service.
Reports to: HMIS Configuration Supervisor
Duties
HMIS Content Development:
HMIS Configurations
Develop configurations for the system based on needs.
Configuration of provider specific reporting and workflow design to improve efficiency of data collection procedures.
Monitor and measure deliverables and other required activities associated to ensuring users receive the proper HMIS related trainings.
HMIS software Infrastructure improvements for the CoC’s coordinated entry process (such as virtual community by name list, eligibility automation, etc.)
Collaborate with the HMIS Lead and the CoC Performance Management and Training Units in the development of appropriate training and guidance materials to support internal and external staff in understanding and meeting performance level standards.
Core Competency Content Development
Assist in the development of core competency content for service provider agencies and OHS staff.
Data Sharing
Configuration redesign of HMIS privacy and security infrastructure for client authorization data sharing requirements.
Participate in the collaboration of all inter-agency electronic data sharing protocols and activities, including the data exchanges utilized by HUD and Federal Partners and the local CARES data management system.
Ensure correct file formats (XML, CSV, etc.) and functionality for data exchange and data sharing are available and functioning within the software.
Technical Assistance
Offer advanced HMIS technical support and play an integral role in supporting the development and implementation of program and system-level performance standards as stated in the Data Quality Improvement Plan.
Integrate configurations of the infrastructure to allow new stakeholders into HMIS meet funding/ reporting requirements (such as Veterans, PATH, HOPWA, etc.)
Respond to system wide technical assistance questions from service providers in a timely manner via phone, email, and virtual support.
Competencies, Knowledge, Skills and Abilities
The candidate should possess the following qualities:
Knowledge of and experience with HMIS databases is required; experience with ClientTrack is preferred
Knowledge of federal HMIS regulations
Qualifications (Education and Experience)
Bachelor’s degree required; master’s degree preferred in a related field and two (2) years of work experience; or an equivalent combination of education and experience deemed to be adequate.
Additional Information
The City of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.
We are a Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
Successful candidate must be a city of Philadelphia resident within six months of hire
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
PHMC is an Equal Opportunity and E-Verify Employer.
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